Specialist IT Support I

AFMC•Little Rock, AR

1d•Remote

About The Position

Support the corporate information system in the maintenance of computer network systems, equipment, and software. Installs, modifies, and repairs computer hardware and software. Provide technical assistance and relevant training and education of computer related functions to system users. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.

Requirements

Ability to maintain confidentiality.
Strong oral and written communication skills.
Customer Service Focused.
Ability to meet deadlines.
Attention to detail.
Flexibility.
Ability to work collaboratively and independently to achieve stated goals.
Initiative.
Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
Ability to multitask.
Ability to prioritize.
Strong organizational skills.
Problem solving skills.
Professionalism.
Time management skills.
Regular and punctual attendance.
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, ability to make independent decisions and ability to travel.
Must be able to lift and transport up to 50 lbs.
Must be capable of performing the essential functions of this job, with or without reasonable accommodations.
Associate degree in Computer Science, Computer Information Systems/Networks, or related field.
Two (2) years in a computer support role including the following areas: Windows Server and Desktop OS; Network Cabling, all hardware, and Cisco and Home Router experience; Proficient in Windows OS, and proficient in MS Office.
Reliable, high-speed wireless internet service (Wi-Fi)

Nice To Haves

Creativity.
Ability to travel including overnight travel.
Ability to work overtime as needed.
Bachelor’s degree in Computer Science, Computer Information Systems/Networks, or related field.
Active Directory Administration, Apple iOS, Cisco WebEx Meeting Platform, Database experience with Access, previous experience in a Helpdesk Support Role, Oracle and SQL Server, and Office 365 Administration.
Three (3) years’ work experience in related field or one or more certifications and a Bachelors degree may be substituted for the Associate’s degree. If work experience is substituted it is in addition to stated work experience requirements.

Responsibilities

Assess user and system needs and recommend appropriate hardware and software for purchase and/or installation. Assist in the coordination and purchase of software and hardware for personal computers and network.
Install computer hardware and software according to system and/or user specifications.
Monitor AFMC corporate network.
Maintain computer hardware and software and ensure optimum performance. Clean, repair and replace equipment as needed. Perform network back-ups and monthly system maintenance.
Provide user support diagnosing problem and taking appropriate corrective action. Document services performed in work order system. Coordinate service with other internal and external service providers.
Instruct users in use of computer hardware and software. Communicate system updates and application changes to users.
Prepare and submit reports as assigned or requested.
Communicate needs and requests to other team members as appropriate.
Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
Provide Security Risk Assessments to external clients to review and improve current in place protection of patient records and HIPAA compliance requirements.
Create, Host, virtual webinars for internal and external stakeholders as requested.
Additional duties as assigned.