Specialist, IT Implementation
SSP•Ashburn, VA
•$80,000 - $83,000•Remote
About The Position
SSP America is seeking a Specialist, IT Implementation to support technology deployments for airport restaurant locations across North America. This role is ideal for an IT professional who enjoys travel, thrives in fast-paced environments, and likes seeing projects through from implementation to go-live. You'll partner with IT, Operations, and restaurant leadership to ensure new technology solutions are successfully deployed, tested, and adopted by onsite teams.
Requirements
- Associate's degree in Information Technology or a related field.
- Three or more years of IT support, field implementation, or technology deployment experience.
- Experience supporting software or hardware implementations in a multi-site environment.
- Strong troubleshooting, organization, and communication skills.
- Ability to work independently while coordinating with cross-functional teams.
- Willingness to travel up to 75% throughout the United States and Canada, including overnight travel.
Nice To Haves
- Experience with Oracle Simphony or another enterprise POS platform.
- Restaurant, hospitality, retail, or airport technology experience.
- Experience supporting new location openings or large-scale technology rollouts.
- Bachelor's degree in Information Technology or a related discipline.
Responsibilities
- Support the implementation of restaurant technology for new openings, remodels, and technology upgrades.
- Configure and validate restaurant technology including POS systems, kiosks, OAT, EIGN, and related applications.
- Verify hardware and software are functioning properly prior to restaurant opening.
- Perform system testing and troubleshoot implementation issues.
- Train restaurant management teams on newly implemented technology and provide go-live support.
- Coordinate implementation activities with Operations, IT teams, and project stakeholders.
- Manage multiple implementation projects simultaneously while maintaining project timelines.
- Document implementation activities and support continuous process improvement.
Benefits
- Competitive compensation and benefits
- Medical, dental, vision, and retirement programs
- 401K with company match
- Paid time off and paid holidays
- Short term and long term disability insurance
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
