Specialist, IT Business Partnering (Hybrid) - Dallas, TX

APL Logistics • Scottsdale, AZ

5d • Hybrid

About The Position

The Specialist, IT Business Partnering is responsible for managing regional IT infrastructure and provide business IT solutions to users. They also provide effective solutions to solve the issues/problems on the system incident and manage the external IT vendors for the infra setup.

Requirements

• Basic experience of simple office / operational systems
• Candidates must be within 250 miles of an APL Logistics facility or office.

Responsibilities

• Support and maintain all infrastructure services. These may include hardware infrastructure, server maintenance, site network support (connectivity, equipment, wireless, VPN) and devices support (RF handhelds, truck mounts, voice headsets).
• Resolve all IT service management issues. These may include anti-virus installation and incident management, troubleshooting, warranties and licensing, performance tuning and monitoring and driving root cause analysis
• Maintain system documentation, manage IT assets, software licenses, and inventory lists
• Provide IT specialist advice and help to resolve key customer queries and issues
• Provide the best end-user care (EUC) support, to ensure customer satisfaction, drive customer success and promote APLL's growth
• Support & comply with Corporate Security & IT governance

Benefits

• PTO
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed