Specialist, IT Applications

Monogram Foods•Memphis, TN

3d•Onsite

About The Position

The Specialist, IT Applications (Manufacturing and Supply Chain Systems) serves as a highly capable business systems partner for a defined manufacturing and supply chain domain. This role translates operational needs into clear requirements, practical process improvements, testing plans, documentation, and sustainable system support practices. This role should demonstrate deep expertise in Manufacturing/Supply Chain processes, operating with minimal supervision in this space, mentor or guide peers when appropriate, and be trusted by business partners as the go-to resource for domain-specific questions and improvements. The role works closely with manufacturing operations, supply chain, IT applications, engineering, and technical partners to improve how systems support plant execution, production visibility, inventory movement, order flow, data accuracy, and issue resolution.

Requirements

Must be 18 years or older.
Bachelor’s degree in business, information systems, supply chain, manufacturing operations, engineering, or a related field preferred; equivalent experience may be considered.
Typically 5–7 years of relevant business analysis, application support, manufacturing systems, supply chain systems, or process improvement experience.
Experience working with business users to define requirements, document process flows, support system changes, and validate solutions.
Experience supporting manufacturing, supply chain, ERP, MES, OEE, CMMS, warehouse, planning, reporting, or related operational systems preferred.
Experience with testing, issue triage, user support, change communication, training support, and process documentation.
Working knowledge of manufacturing data flow, business process controls, application integrations, and IT/OT concepts preferred.
Familiarity with ISA-95, Lean, continuous improvement, Agile, ITIL, or vendor-specific manufacturing/supply chain platforms is a plus.
Ability to travel to manufacturing or distribution locations as business needs required.
Strong analytical, troubleshooting, and root-cause analysis skills.
Ability to translate operational needs into practical business requirements and system-ready documentation.
Strong communication skills with the ability to explain system behavior and process impacts to both technical and non-technical audiences.
Ability to manage multiple assigned priorities with little supervision in the specialty area.
Comfortable working with users at multiple levels of the organization, including plant, supply chain, IT, and project stakeholders.
Strong documentation discipline, including process maps, requirements, testing evidence, training materials, support procedures, and decision logs.
Collaborative mindset with the ability to build trust, guide users, and partner effectively across IT and business teams.
Practical understanding of data quality, reporting needs, controls, security expectations, and operational support requirements.

Nice To Haves

Familiarity with ISA-95, Lean, continuous improvement, Agile, ITIL, or vendor-specific manufacturing/supply chain platforms is a plus.

Responsibilities

Serve as the business systems analyst for assigned manufacturing and supply chain capabilities, supporting users, process owners, application teams, and technical partners with clear analysis and practical solution recommendations.
Partner with operations, supply chain, and IT stakeholders to understand current-state processes, pain points, system behaviors, data needs, exceptions, and improvement opportunities within the assigned domain.
Lead requirements discovery for assigned workstreams, documenting business requirements, functional needs, process impacts, data considerations, reporting needs, acceptance criteria, and training or adoption needs.
Translate business needs into solution options that are appropriately scoped for the domain, balancing usability, standardization, supportability, data quality, security expectations, and operational impact.
Analyze recurring system issues, application exceptions, process breakdowns, data defects, and user support trends; identify root causes and recommend corrective or preventative actions.
Support configuration, system changes, enhancements, integrations, reporting requests, and workflow improvements in partnership with application engineers, developers, vendors, and business owners.
Coordinate and lead user acceptance testing for assigned domain changes, including test scenarios, test scripts, expected results, defect documentation, retesting, signoff support, and readiness confirmation.
Create and maintain business process documentation, requirements artifacts, support procedures, training materials, testing documentation, change notes, issue logs, and operational reference materials.
Support implementation and cutover activities for assigned changes, including readiness checklists, user communication, validation activities, issue triage, and post-go-live stabilization.
Contribute to continuous improvement by identifying opportunities to simplify processes, standardize data definitions, reduce manual work, improve controls, and strengthen system adoption across manufacturing and supply chain processes.
Provide domain guidance to peers and business users, sharing knowledge of system behavior, process dependencies, support practices, and analysis methods without formal management responsibility.
Communicate clearly with business partners, IT team members, vendors, and leaders by providing concise status updates, issue summaries, risks, decisions needed and recommended next steps.
Work independently within assigned scope while escalating decisions, risks, dependencies, or cross-functional impacts that require senior, lead, or management involvement.