Specialist II, Team Member Listening

Pilot Company•Knoxville, TN

12h•Remote

About The Position

The team member listening specialist is responsible for designing, managing and continuously improving team member listening strategies that capture meaningful team member sentiment across the full team member lifecycle. This role partners closely with culture and team member journey, HR business partners, business leaders and communications to translate team member feedback into actionable insights that drive engagement, inclusion, retention and organizational effectiveness. The ideal candidates brings a strong mix of data literacy, communication skills, curiosity, and change enablement experience, with a passion for ensuring team member voices are heard and acted upon.

Requirements

Bachelor's degree in human resources, Organizational Psychology, Business, Data Analytics or a related field
Minimum three years of experience in team member engagement, HR analytics, people insights or a related discipline
Hands-on experience with team member survey platforms (e.g., Qualtrics, Glint, Culture Amp, Medallia, or similar)
Strong analytical skills with the ability to synthesize quantitative and qualitative data
Excellent communication and storytelling skills, including executive-level presentation experience
This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Responsibilities

Design and administer enterprise team member listening programs, including engagement surveys, pulse surveys, lifecycle surveys, focus groups and ad hoc feedback mechanisms
Assist in the development of an integrated listening roadmap aligned with business priorities, cultural goals and workforce strategies
Ensure consistency, rigor, and best practice across all listening channels while avoiding survey fatigue
Analyze quantitative and qualitative team member feedback to identify trends, risks, strengths and opportunities
Translate complex data into clear, compelling insights tailored to different stakeholder audiences
Create and partner with analytics team for dashboards, reports and executive-ready narratives that highlight key findings and recommended actions
Partner with HR business partners and leaders to drive effective action planning and follow-through based on listening results
Provide tools and guidance to leaders to help them understand results, prioritize actions and communicate transparently with team members
Monitor progress and effectiveness of actions taken, closing the feedback loop with team members
Support change initiatives, organizational transformations and leadership programs through targeted listening efforts
Serve as a subject matter expert on team member listening trends, benchmarks and tools
Ensure team member listening practices adhere to privacy, confidentiality and ethical standards
Evaluate and optimize survey tools, vendors and methodologies to improve response rates and data quality
Stay current on external trends, research and innovations in team member engagement and experience