Specialist II, Release of Information Operations

Grow Therapy

3h • Remote

About The Position

Grow Therapy is seeking an experienced Release of Information (ROI) Specialist to join their mission-driven team. This role is responsible for responding to various ROI requests to support clients, payors, and other requesters. The specialist will be part of a remote-friendly ROI Operations team, reporting to the ROI Operations Manager, with day-to-day oversight from an ROI Operations Supervisor. The company is focused on improving mental healthcare accessibility through technology and has experienced significant growth since its launch in 2021, securing substantial funding from prominent investors.

Requirements

• 2+ years experience in Release of Information or medical records management.
• Tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software to track work and communicate with teammates and customers.
• A team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences.
• Great attention to detail and an eye for process improvement.

Nice To Haves

• Health information management education and/or credentials are a plus.
• Experience in mental/behavioral health and/or tech is a plus (but not required).

Responsibilities

• Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes.
• Review and validate request documents, authorizations, subpoenas, and records for production to ensure accuracy, completeness, and compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information.
• Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy.
• Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates.
• Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed