Specialist II, Content Operations Enablement - North America Digital Operations

Nike•Beaverton, OR

12d•Remote

About The Position

The Specialist II, Content Operations Enablement, plays a hands-on role in enabling consistent, scalable content solutions across Digital Operations. This role focuses on operationalizing established content execution models, improving workflows through automation, and strengthening integrations across the post-purchase experience using AI and technology-driven solutions. Partnering closely with Marketing and Commerce teams, this role is responsible for building and maintaining the systems, datasets, and processes that support accurate content delivery and operational efficiency. Success in this role requires strong operational judgment, comfort working within complex ecommerce environments, and the ability to analyze and translate data and process insights into practical improvements that enhance execution at scale. This role operates within defined strategic direction and governance, contributing through execution, optimization, and cross-functional collaboration.

Requirements

Bachelor’s degree in operations management, information systems, computer science, e-commerce, or a related field (or equivalent combination of education and experience)
2-3 years of equivalent working experience.
Experience owning and managing master data across multiple teams and systems, including establishing a single source of truth, maintaining governance, and influencing adoption.
Demonstrated ability to integrate, automate, and optimize content-related datasets, with hands-on experience designing workflows, alerts, and scalable data models.
Strong proficiency with Airtable (or similar tools), including building and maintaining interconnected bases, automations, views, and reporting to support end-to-end content operations.
Working knowledge of ecommerce systems, data integration, and cross-functional data handoffs.
Proven ability to drive process optimization and operational efficiencies through automation, systems thinking, and continuous improvement.
Comfortable collaborating across Content, Digital Operations, Commerce, Marketing and Technology teams to align data, processes, and execution.
Analytical mindset with the ability to translate complex data into actionable insights, operational improvements, and clear recommendations.
Experience taking insights and turning them into a compelling story and presentation.

Responsibilities

Build, maintain, and enhance operational data products (dashboards, views, and reporting) that track content, experience, and performance signals across digital commerce experiences in North America.
Operationalize data connections across systems by integrating content, and order-related datasets to support day-to-day decision making.
Own the accuracy, reliability, and ongoing improvement of assigned datasets and dashboards, ensuring data is current, well-structured, and usable by cross-functional partners.
Support standardized content execution across the consumer journey, connecting marketplace data, owned platform experiences, and post-purchase touchpoints to improve visibility, accuracy, and consistency.
Analyze trends and performance signals across the consumer lifecycle to generate actionable insights that support team objectives, reduce consumer friction, and enable incremental demand.
Develop and maintain automated workflows, alerts, and reports that proactively surface issues, opportunities, and exceptions related to content accuracy, experience performance, and operational health.
Approach open-ended operational problems with curiosity and rigor, working through ambiguity by leveraging available Nike datasets to identify root causes and implement practical, scalable improvements.
Contribute to continuous improvement efforts by identifying opportunities to streamline workflows, reduce manual effort, and improve operational efficiency through technology, AI, systems thinking and automation.