Specialist II, Business Services

Tarrant County College District•Fort Worth, TX

2d•Onsite

About The Position

This role is responsible for performing processes to maintain student accounts, while supporting other office tasks. This position may be responsible for collections, payment plans, refunds, contract billings, 1098T, cashiering duties, student sponsored billing, and student payroll.

Requirements

High School diploma or GED
Three (3) years of working experience related to the Essential Performance Requirements

Nice To Haves

At least six (6) months working experience with a Higher Education ERP system
At least six (6) months working experience of customer service experience
Skilled in excellent customer service and interpersonal relationships
Skilled using computer applications and enterprise systems, including word processing, spreadsheet, and presentation software
Ability to work effectively in a collaborative environment
Ability to analyze financial data and provide sound recommendations based on policy, procedure, practice, and existing regulations
Ability to handle large amounts of money and records accurately

Responsibilities

Manages all HigherOne customer service-related issues and assists students, faculty, and staff in person, by telephone, or by email
Processes payments, balances cash drawers, prepares bank deposits, and processes petty cash and miscellaneous deposits
Processes and invoices third party sponsorships for student accounts and corporate services; receipts payment and maintains records
Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs
Analyzes and processes student account balances and refunds and corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts
Verifies and posts details of business transactions, such as returned checks, funds received and disbursed
Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, and other records
Oversees student worker hiring process and time entry and distributes employee timecards and paychecks
Maintains lost and found items and campus key inventory; distributes and receives keys from faculty, staff, and administrators
Handles vending machine service issues and refunds
Orders and stocks supplies for office as necessary
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College
Works under the general supervision of the assigned department leader
Performs Other Related Tasks as Required