Specialist II, Business Services
About The Position
This role is responsible for performing processes to maintain student accounts, while supporting other office tasks. This position may be responsible for collections, payment plans, refunds, contract billings, 1098T, cashiering duties, student sponsored billing, and student payroll. The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Requirements
- High School diploma or GED
- Three (3) years of working experience related to the Essential Performance Requirements
Nice To Haves
- Skilled in excellent customer service and interpersonal relationships
- Skilled using computer applications and enterprise systems, including word processing, spreadsheet, and presentation software
- Ability to work effectively in a collaborative environment
- Ability to analyze financial data and provide sound recommendations based on policy, procedure, practice, and existing regulations
- Ability to handle large amounts of money and records accurately
Responsibilities
- Manages all HigherOne customer service-related issues and assists students, faculty, and staff in person, by telephone, or by email
- Processes payments, balances cash drawers, prepares bank deposits, and processes petty cash and miscellaneous deposits
- Processes and invoices third party sponsorships for student accounts and corporate services; receipts payment and maintains records
- Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs
- Analyzes and processes student account balances and refunds and corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts
- Verifies and posts details of business transactions, such as returned checks, funds received and disbursed
- Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, and other records
- Oversees student worker hiring process and time entry and distributes employee timecards and paychecks
- Maintains lost and found items and campus key inventory; distributes and receives keys from faculty, staff, and administrators
- Handles vending machine service issues and refunds
- Orders and stocks supplies for office as necessary
- Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
- Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
- Supports the mission, values, goals, and principles of the College
- Works under the general supervision of the assigned department leader
- Performs Other Related Tasks as Required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
