Specialist I - Tech Supp

Harris Central Appraisal District • Houston, TX

2d • Hybrid

About The Position

Join an organization that values it's community and employees! The primary function of this position is to serve on a team that provides support for all of the District's software, hardware, business systems, phone system, security and audio/visual technologies. This position provides both remote and client-facing support for all service-related issues. Responsibilities include, but are not limited to, providing technical assistance to end users by answering questions or troubleshooting issues. Documenting interactions with end users and recommending improvements. Responsible for evaluating operational efficiency of different IT systems. Relies on established guidelines and instructions to perform daily job junctions. Works under immediate supervision and reports to their manager.

Requirements

• Associate’s degree or 1 year of related work experience.
• 1+ year of related experience
• Microsoft Office Suite
• Basic knowledge of workstation operating systems, Active Directory, network, and hardware troubleshooting
• Team Player
• Work Independently
• Documentation
• Process cognizant
• Analytical

Nice To Haves

• CompTIA A+; CompTIA Network +; IT Infrastructure Library (ITIL); HDI Customer Service Representative (HDI-CSR) preferred.

Responsibilities

• Perform root cause analysis and resolution for issues related to the operation of desktop computer systems, peripherals, networks, and/or software.
• Ensures customer service needs and Service Level Agreements are being met
• Documents all user requests in the ticketing system
• Provides end user technical support for all software, hardware, business systems, phone system, security, and audio/visual related requests
• Installs hardware, software, and appropriate protection tools
• Troubleshoots system performance issues
• Ensures inventory levels are adjusted appropriately
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees