Exp Tech Supp Professional

Honeywell • Pittsford, NY

4d

About The Position

As a Level 2 Experienced Technical Support Professional, you will serve as a
technical escalation point for Level 1, managing a larger and more technically
complex case backlog. Your focus will be on diagnosing intricate software and
system issues across a diverse customer base, contributing to process
optimization, and mentoring junior staff. You will build customer environments
with a combo of self-maintained VMs and hardware with the expectation of
reproducing the issues and identifying solutions. Ability to configure and
diagnose complex environments containing 3rd party equipment, OAAP integrations,
Clustering or Custom Solutions will be required. Leverage live remote sessions
for reviewing and updating secure backend core configuration files, firewalls,
databases, or services. Create custom SQL commands to help identify database
issues and use tools such as Wireshark to identify network connectivity problem
through logging. Utilizing elevated user permissions to ensure appliance
sustainability and privacy are of the utmost importance.

Honeywell helps organizations solve the world's most complex challenges in
automation, the future of aviation and energy transition. As a trusted partner,
we provide actionable solutions and innovation through our Aerospace
Technologies, Building Automation, Energy and Sustainability Solutions, and
Industrial Automation business segments – powered by our Honeywell Forge
software – that help make the world smarter, safer and more sustainable.

Requirements

• Experience as a Level 2 Technical Support Professional
• Experience managing a technically complex case backlog
• Experience diagnosing intricate software and system issues
• Experience building customer environments with VMs and hardware
• Ability to configure and diagnose complex environments containing 3rd party equipment, OAAP integrations, Clustering or Custom Solutions
• Experience leveraging live remote sessions for reviewing and updating secure backend core configuration files, firewalls, databases, or services
• Experience creating custom SQL commands to identify database issues
• Experience using tools such as Wireshark to identify network connectivity problems

Responsibilities

• Serve as a technical escalation point for Level 1 support.
• Manage a larger and more technically complex case backlog.
• Diagnose intricate software and system issues.
• Contribute to process optimization.
• Mentor junior staff.
• Build customer environments with VMs and hardware to reproduce issues.
• Identify solutions to technical problems.
• Configure and diagnose complex environments with 3rd party equipment, OAAP integrations, Clustering or Custom Solutions.
• Leverage live remote sessions for reviewing and updating secure backend core configuration files, firewalls, databases, or services.
• Create custom SQL commands to identify database issues.
• Use tools such as Wireshark to identify network connectivity problems.
• Utilize elevated user permissions to ensure appliance sustainability and privacy.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees