Specialist I Solution Center

Jefferson Health Plans•Philadelphia, PA

7d•Onsite

About The Position

This Specialist I Solution Center position will be focused on providing Level 1 help desk support across the organization. This position requires working knowledge of the help desk environment and involve Level 1 phone and remote support. This position needs to work efficiently and collaboratively within the group and across the organization. Duties may include, but are not limited to, application support, device setup and troubleshooting, and remote support.

Requirements

Demonstrated and proven ability to provide Level 1 phone and remote support for desktop-related issues including hardware, OS, applications, and peripherals.
Must be able to keep current with new IT security technology and policy developments and present options for improvement as required.

Responsibilities

Resolve Level 1 phone and remote issues and questions, which includes:
Device hardware & software troubleshooting & support of the following OS’: Windows, Mac OS, IOS, & Android plus encryption
Enterprise and desktop application support
Printer access & installations including driver updates
Password resets
Remote Access support
Working knowledge of help desk solutions using ITIL processes.
Stay current with all relevant IT security, HIPAA, and other related compliance issues, technologies, and requirements.
Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson.

Benefits

medical (including prescription)
supplemental insurance
dental
vision
life and AD&D insurance
short- and long-term disability
flexible spending accounts
retirement plans
tuition assistance
voluntary benefits
tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.