Specialist I, Portfolio Support

Resurgent Capital Services•Greenville, SC

About The Position

The Portfolio Support Specialist I is responsible for overseeing the daily operations of the Affidavit process and providing continual training with their team members. Research and verify the accuracy of all attested affidavits and attachments for use in the court. The Portfolio Support Specialist I will maintain, audit and represent records in court for Resurgent Capital Services. This position will report directly to the Supervisor of Portfolio Operations.

Requirements

2-3 years of related experience required, preferably as an Operations Specialist and/or experience working for law firm.
Strong problem-solving skills required.
Must have strong communication skills; strong analytical skills; multi-tasking skills and strong organizational skills.
Excellent work ethic and exceptional attention to detail.
Must be able to work under pressure.
Ability to work within deadlines to complete projects on time.
Must be able to maintain confidential and sensitive information.
Must be comfortable working in ambiguous and/or stressful situations.
Flexibility to changing priorities and capacity to handle multiple tasks are often required of this position.
Must be able to work on a team or independently with minimal supervision.
Must have the ability to effectively represent Resurgent Capital Services in industry and/or public meetings and interactions.
Aptitude to use a wide variety of computer applications (SQL, Access, Excel, Visio).
Ability to accurately interpret results against defined criteria.

Nice To Haves

Position does include travel less than 25%.

Responsibilities

Serves as a “Custodian of Business Records” which includes verifying the completeness and accuracy of all records.
Provides depositions and/or trial testimony by representing Resurgent Capital Services in court.
Interacts directly with outside law firms, court personnel, and in-house counsel regarding affidavit content.
Understands and accurately explains the account acquisition and record keeping processes to both internal and external sources.
Analyzes and reports on all daily affidavits processed.
Provides support and coordinates actions to resolve any issues that may arise.
Cross trains staff in designated areas.
Conducts legal research as needed.
Process incoming and outgoing mail from multiple sources.
Achieves Notary Public certification and perform Notarizations.
Develops proficiency in reviewing Affidavit requests for specific templates.
Develops proficiency in reviewing one off affidavit requests.
Develops proficiency in reviewing Assignment of Judgment requests.
Assists in the setup of new Servicers with the Affidavit process.
Serves as a resource to other in the departments.
Acts as the liaison for assistance needed from External Servicers, Directors and Legal.
Maintains the affidavit inbox for questions and assistance needed from external/internal resources.
Maintains the File Download Exception folder and notify Servicers of errors in file naming convention used.