Specialist I-IC Mortgage Sales I

BMO • VIRTUAL05 - HomeRes - CA, CA

1d • $45,000 - $95,000

About The Position

The Specialist I-IC Mortgage Sales I cultivates and manages relationships with referral networks to build a pipeline of mortgage business and increase BMO’s share of the home financing market. The role identifies sales opportunities, develops and executes marketing and sales programs, and works with local and national partners to discuss home financing solutions. It also builds community presence through events and supports cross-selling and referrals to other BMO products and partners.

The position guides customers through mortgage applications and processing, advocates for them during those activities, and coordinates with branch teams and internal partners to complete documentation and funding. It delivers responsive customer service, addresses or escalates issues, and keeps internal systems and stakeholders up to date on customer opportunities and transactions. The role also contributes to strategic and operational initiatives, analyzes information and prepares reports, completes transactions within service-level agreements, and follows applicable policies, laws, regulations, and risk-management requirements.

The role typically requires three to five years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. The position requires mortgage lending and regulatory knowledge, sales and relationship-management expertise, and strong communication, collaboration, analytical, problem-solving, and influence skills. In the United States, the role requires federal registration with the Nationwide Mortgage Licensing System and Registry, and entails criminal background and credit history reviews as well as restrictions on working as a real estate agent.

Requirements

• Typically three to five years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth understanding of the mortgage lending process and applicable regulatory requirements.
• Strong interpersonal, sales, customer service, and negotiation skills.
• Expert knowledge of self-management, teamwork, personal lending, relationship sales, and relationship management.
• Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
• Strong knowledge of the broader real estate industry and mortgage market.
• Specialized knowledge gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• For U.S. positions: federal registration with the Nationwide Mortgage Licensing System and Registry is required; the Bank will provide instructions on registration requirements.
• For U.S. positions: a criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.
• If the position is credit-qualifiable, credit qualifications and associated credit knowledge and skills must meet the applicable credit portfolio requirements and qualification standards.

Responsibilities

• Cultivate, build, and manage referral-network relationships to generate new mortgage business and increase BMO’s home financing market share.
• Identify sales opportunities and refer customers to BMO colleagues as appropriate.
• Develop and execute marketing and sales programs, including targeted promotions and other initiatives.
• Proactively contact referral and origination sources, discuss home financing solutions, and build national or local partnerships.
• Identify cross-sell and up-sell opportunities and refer customers to branch teams and appropriate BMO partners.
• Expand referral and origination networks and build the Bank’s community presence by participating in trade shows, conferences, and related events.
• Advocate for and guide customers throughout mortgage application and processing activities.
• Partner with branch teams to hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.
• Resolve or escalate service issues and help ensure funds are advanced in a timely manner.
• Provide courteous, professional service, respond to customer requests, identify banking needs, and refer customers to appropriate partners.
• Stay current on customer needs, industry trends, best practices, and mortgage-related regulatory requirements, policies, and procedures.
• Develop solutions and recommendations aligned with business strategy and stakeholder needs, and advise assigned business or group on implementation.
• Support strategic initiatives and operational program planning in collaboration with internal and external stakeholders.
• Conduct independent analysis to resolve strategic issues and help determine business priorities and execution sequence.
• Liaise with BMO teams and customers to complete or fulfill home financing applications.
• Document updates in internal systems so employees can track customer opportunities, transactions, and issues.
• Analyze information, provide insights and recommendations, and prepare regular and ad-hoc reports and dashboards.
• Complete routine service requests, transactions, and queries within applicable service-level agreements.
• Organize work information for accuracy and completeness and complete transactions in compliance with applicable requirements.
• Apply the Risk Management Framework, make risk-informed decisions, protect bank assets, and comply with policies, laws, and regulations.
• Complete onboarding activities as required and undertake broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included depending on pay type.
• Other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree