Specialist I, ERP Transformation Governance & Controls

Ahold Delhaize•Pleasant Hill, CA

15d•Hybrid

About The Position

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. The Governance & Change Control Specialist is a critical member of the Business Transformation Program Operations team, responsible for establishing, managing, and continuously improving the program’s governance forums and end‑to-end change control processes. This role ensures that all program decisions, risks, issues, interdependencies, and change requests are surfaced, evaluated, documented, escalated, and resolved through the appropriate governing bodies. The role also owns day‑to-day coordination with the System Integrator (SI) and other third‑party vendors, serving as a central point-of-contact for change control, escalations, contractual obligations, delivery performance, and standards adherence. This position plays a key role in maintaining program discipline, enabling decision velocity, and protecting the integrity of the ERP transformation operating model and design. This is a full-time, dedicated role for the duration of the transformation program (estimated 5–7 years). Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Scarborough

Requirements

3+ years of governance, program or portfolio management experience in large-scale technology transformations or similarly complex multi-year initiatives
Experience running governance forums, steering committees, or stage gates
Strong understanding of change control, risk management, RAID processes, and PMO disciplines
Demonstrated ability to work across business and technology with senior stakeholders in matrixed organizations
Strong communication, structure, and executive storytelling skills
Ability to synthesize complex, cross-functional inputs into clear recommendations
Experience managing or coordinating SI or vendor relationships
Ability to travel up to 25%

Responsibilities

Build and maintain governance calendars, agendas, preparation cadences, and structured workflows for all transformation program governance forums and interfaces with other key programs
Develop and assemble high‑quality pre‑reads, decision documentation, dashboards, and status materials for review by program and executive governance bodies
Record and track meeting minutes, decisions, action items, and due dates, ensuring timely follow‑up and a single source of truth for all governance outputs
Drive and manage intake, triage, documentation, and evaluation of all change requests, assessing scope, timing, risk, budget impact, and best practice alignment
Coordinate cross‑functional reviews of change requests with Business and Technology leads
Route change requests to the appropriate approval forums based on decision rights and thresholds
Support the maintenance of centralized RAID, change request, and interdependency logs with full traceability for compliance and audit readiness, in partnership with program management
Serve as the central point-of-contact for the System Integrator (SI) escalations and changes through monitoring performance, managing escalations, and ensuring deliverable and contract alignment
Coordinate with Procurement, Legal, Finance, and program leadership to support vendor governance, contract changes, budget tracking, and risk transparency
Identify and escalate cross‑initiative risks, dependencies, and impacts to other PMO, value, and compliance teams to ensure decisions are reflected in models and controls
Additional job duties may be assigned as needed to meet the needs of the business and support our values