Specialist I, Enrollment Services
About The Position
The primary responsibilities of an Enrollment Services Specialist I are to support learners with enrollment processes, provide general guidance regarding academic requirements and schedules, and ensure accurate and timely completion of enrollment-related tasks. Provides guidance to learners regarding academic requirements, schedules, and graduation requirements Refers learners to appropriate specialized staff for such issues as financial assistance, etc. Assists learners who are voluntarily withdrawing from the College by providing process guidance and completing required paperwork Provides consistent advising and outreach to learners throughout foundational courses Facilitates the matriculation of learners from foundational courses into their chosen program Responds to routine learner inquiries in a timely, professional, and accurate manner across communication channels Maintains consistent availability and professionalism during assigned phone coverage responsibilities Accurately and thoroughly documents all contacts with learners within the system of record Follows established policies, procedures, and guidelines to ensure accuracy and compliance Actively participates in team meetings including weekly meetings, 1:1s, trainings, etc. Stays informed of updates to processes, deadlines, and requirements as communicated by leadership Collaborates with team and communicates effectively to support learner needs Maintains a working knowledge of institutional policies, program requirements, and the college catalog Understands and adheres to FERPA regulations for the release of learner information
Requirements
- Minimum of 1 year of related experience
- Proven interpersonal skills and ability to work with a diverse learner population
- Computer skills- Mastery of entire Microsoft Office Suite, familiarity with LMS systems (Campus Nexus, Banner, etc.)
- Coordination, planning, and organizational skills
- Ability to work independently and collaboratively with a team
- Ability to work with complex systems in a fast paced and dynamic environment
- Ability to prioritize and manage multiple tasks
- Ability to learn quickly and disseminate detailed information
- Use of computer and telephone to produce outputs and to communicate with learners and other collaborators
- Capability to travel as required to attend company-wide events and/or trainings held annually
Nice To Haves
- 2 years preferred
Responsibilities
- Provides guidance to learners regarding academic requirements, schedules, and graduation requirements
- Refers learners to appropriate specialized staff for such issues as financial assistance, etc.
- Assists learners who are voluntarily withdrawing from the College by providing process guidance and completing required paperwork
- Provides consistent advising and outreach to learners throughout foundational courses
- Facilitates the matriculation of learners from foundational courses into their chosen program
- Responds to routine learner inquiries in a timely, professional, and accurate manner across communication channels
- Maintains consistent availability and professionalism during assigned phone coverage responsibilities
- Accurately and thoroughly documents all contacts with learners within the system of record
- Follows established policies, procedures, and guidelines to ensure accuracy and compliance
- Actively participates in team meetings including weekly meetings, 1:1s, trainings, etc.
- Stays informed of updates to processes, deadlines, and requirements as communicated by leadership
- Collaborates with team and communicates effectively to support learner needs
- Maintains a working knowledge of institutional policies, program requirements, and the college catalog
- Understands and adheres to FERPA regulations for the release of learner information
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
