Specialist, HR Shared Services-Leave of Absence

AAA Mid-Atlantic • Wilmington, DE

5d • Hybrid

About The Position

AAA Club Alliance is hiring for a Leave of Absence Specialist to join our HR Shared Services team! The Specialist is responsible for providing support to managers and employees regarding leave administration activities including supporting leave of absence and return to work, life-cycle transactions associated with FMLA, STD and LTD. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.

Requirements

• Bachelor’s degree in HR or related field; equivalent experience considered in lieu of degree
• 4 + years of experience in leave of absence administration
• Strong written and verbal communication skills; able to communicate with tact and diplomacy
• Ability to influence others on policies, practices, and procedure
• Effective at capturing and synthesizing information from multiple parties
• Solid and hands-on understanding of leave laws
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
• Proficient in Microsoft Office and experience with case management technology preferred

Responsibilities

• Administers and coordinates family and medical leave, family illness requests, absences, activities, and requests for all Associates, ensuring fairness and consistency of policy and practice.
• Provides consultation to managers on policies and compliance regarding leave of absence matters, and compliance with all related policies, employment and leave laws.
• Coordinates FML with other forms of leave including Worker’s Compensation, STD and PTO.
• Prepares biweekly payroll disability pay notification report.
• Advocates for Associates on leave to ensure a successful return to work.
• Interacts with internal (COs, Field HR) resources to acquire needed information to lead work to completion.
• Reviews dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
• Monitors usage within leave programs notifying manager when trend may be apparent.
• Suggests ideas to help reduce leave frequency and duration and expedite return to work.
• Provides reports to Field HR and COE’s to be used in solving people related business challenges and implementing HR strategy
• Participates on Human Resources and/or company-wide project teams.
• Other duties as assigned.

Benefits

• Competitive salary
• Annual Merit Increase Eligibility
• Hybrid schedule (3 days on-site weekly)
• Comprehensive health benefits package
• Generous accrued paid time off (PTO) + 8 holidays
• 401(K) plan with company match up to 7%
• Professional development opportunities
• Tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Free AAA Membership
• Health & Wellness Program
• Health Concierge Service
• Life Insurance
• Short Term/Long Term Disability
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level