Leave of Absence Specialist

RSM US LLP•Tampa, FL

About The Position

The Leave of Absence (LOA) Specialist will provide day to day LOA administration for RSM employees and owners, ensuring we deliver an excellent employee experience in the process. This role will help manage all aspects of the absence process, partnering closely with employees, HR Business Partners and talent teams to ensure a positive and well informed experience during a leave. The person in this role will support the Talent Operations Team’s objective to provide centralized, highly repeatable solutions that allow RSM to achieve business goals while balancing the needs of our employees.

Requirements

Minimum of 1 year experience administering LOA programs
Minimum of 1 year experience using an HRIS
Working knowledge and understanding of HIPAA, FMLA and other applicable legislation
Excellent written and verbal communications
Strong customer service and interpersonal skills
Strong attention to detail and quality

Nice To Haves

Bachelor’s Degree in Human Resources or related degree
Ability to easily and effectively communicate complex information in a meaningful manner
Ability to work collaboratively with peers internally and external business partners
Highly organized with strong attention to detail and strong follow-through skills
Ability to manage concurrent projects and/or programs
Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment
Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines
Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner

Responsibilities

Responding to LOA inquiries from employees, managers and HR
Scheduling meetings with employees, HR and Managers to ensure a positive and informed experience
Partner closely with third party administrator to track approvals and resolve discrepancies
Assistance with return-to-work processes for employees returning from leave
Ensure all leave related actions are accurately processed in all applicable systems and with third-party administrator to ensure employees are paid accurately and correctly
Respond to inquiries with timely, accurate and complete information about leaves that may be available to employees under Federal, state, provincial or local law, insurance plans or company policies.
Proactively communicate timelines and documentation requests with employees and HR Business Partners.
Ensure that employees are aware of their leave-related responsibilities and of any documentation and notice required to qualify for and to take leave.
Helps interpret and clarify LOA policies to address inquiries from employees, HRBPs and managers, escalating further to LOA Senior Specialist and Absence Manager as needed.
Conducts vendor and HRIS audits to ensure accuracy of LOA records and resolves discrepancies in a timely manner
Participates in weekly issue resolution call with third party leave of absence administrator as needed
Administers accommodations requests in coordination with third party vendor based on predetermined guidelines
Other duties as assigned