Specialist, HR Services

Mastercard•Purchase, NY

12d•$78,000 - $121,000•Onsite

About The Position

As a senior member of the Talent Acquisition Operations team, you will deliver high-touch, high-judgment operational support to Executive Talent Acquisition, candidates, and senior hiring leaders, including frequent interaction with SVP+ and C-suite stakeholders. This role is critical to ensuring a seamless, compliant, and premium experience across the executive hiring lifecycle.

Requirements

Proven experience in Talent Acquisition Operations, HR Operations, or a related field, with exposure to executive recruiting environments preferred.
Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.
Excellent problem-solving and critical thinking capabilities.
High attention to detail and commitment to accuracy.
Demonstrated ability to operate effectively in dynamic, time-sensitive, and high-volume environments.
Strong interpersonal and communication skills, with experience supporting senior stakeholders.
Experience with Workday and/or HR systems preferred; data analytics experience is a plus.

Nice To Haves

Executive Presence & Customer Focus: Delivers a polished, high-touch experience tailored for senior stakeholders, with strong credibility and professionalism.
Communication: Communicates clearly and effectively, adapting style and messaging based on audience, urgency, and sensitivity.
Ownership & Execution: Demonstrates accountability, manages competing priorities, and consistently delivers in fast-paced, high-stakes environments.
Judgment & Risk Awareness: Navigates complex, ambiguous situations with sound judgment and strong adherence to controls and policies.
Collaboration: Builds trusted partnerships across teams and functions to drive outcomes.
Integrity & Confidentiality: Exercises discretion and handles sensitive information with the highest level of professionalism.
Technical Acumen: Advanced proficiency in Microsoft Office (Excel, Word, Outlook); experience with Workday and data/reporting tools preferred.

Responsibilities

Serve as a trusted operational partner to Executive Talent Acquisition, managing sensitive, time-critical activities including complex interview scheduling, offer creation, hire processing, and onboarding coordination.
Deliver timely, accurate resolution of complex Talent Acquisition and HR inquiries across the employee lifecycle, including executive recruiting, compensation coordination, and internal mobility, in line with SLAs.
Independently manage non-standard, high-risk issues with sound judgment and discretion; escalate when appropriate with clear documentation and full ownership through resolution.
Provide a “white glove” candidate and stakeholder experience, ensuring professionalism, responsiveness, and attention to detail at every touchpoint.
Collaborate cross-functionally with HR, Talent Acquisition, COEs, HRIS, Legal, and regional teams to drive aligned, end-to-end execution in a global operating model.
Ensure audit readiness and compliance through disciplined transaction processing, approval workflows, and documentation standards.
Handle highly confidential executive, compensation, and candidate data with integrity and strict adherence to company policies and regulatory requirements.
Contribute to continuous improvement initiatives and special projects focused on enhancing executive hiring effectiveness, scalability, and risk mitigation.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement