Specialist, HR Service Center

U.S. Bank • Minneapolis, MN

6d • $24 - $32 • Hybrid

About The Position

U.S. Bank is seeking an HR Service Center Specialist who will be responsible for providing high-touch HR support to employees, retirees, managers, and business partners on HR policies, payroll, and benefits questions and processes. This role serves as an escalation point for complex and sensitive inquiries, managing urgent issues with professionalism, sound judgment, and confidentiality across phone, chat, portal, and email channels. The Specialist will partner with HR teams to research and resolve complex cases, identify root causes, and ensure timely, accurate outcomes, while proactively anticipating issues and improving the employee experience. Additionally, the role involves supporting Tier 1 agents through coaching, guidance, and knowledge sharing to enhance performance and ensure consistent service delivery. The Specialist will communicate clearly and effectively, adapting their approach to meet the needs of diverse customers and stakeholders. They will utilize HR systems, including ServiceNow case management tools and HRIS platforms such as Workday, to document, track, and resolve inquiries in alignment with service level expectations. The Specialist will contribute to continuous improvement efforts by identifying trends and recommending process enhancements. This role requires meeting onsite expectations by working in the office more than 60% of the time each month (full working days).

Requirements

• 3+ years of experience in HR operations, payroll, benefits, customer service, or related field
• Associate’s or Bachelor’s degree in HR, Business, or equivalent experience

Nice To Haves

• HR Service Center or Operations experience
• familiarity with Workday or similar HRIS
• Strong communication, problem-solving, and analytical skills
• Ability to independently resolve complex issues and manage multiple priorities
• Experience coaching or supporting peer development
• Proficiency in Microsoft Office
• bilingual skills a plus

Responsibilities

• Providing high-touch HR support to employees, retirees, managers, and business partners on HR policies, payroll, and benefits questions and processes.
• Serving as an escalation point for complex and sensitive inquiries, managing urgent issues with professionalism, sound judgment, and confidentiality across phone, chat, portal, and email channels.
• Partnering with HR teams to research and resolve complex cases, identify root causes, and ensure timely, accurate outcomes, while proactively anticipating issues and improving the employee experience.
• Supporting Tier 1 agents through coaching, guidance, and knowledge sharing to enhance performance and ensure consistent service delivery.
• Communicating clearly and effectively, adapting approach to meet the needs of diverse customers and stakeholders.
• Utilizing HR systems, including ServiceNow case management tools and HRIS platforms such as Workday, to document, track, and resolve inquiries in alignment with service level expectations.
• Contributing to continuous improvement efforts by identifying trends and recommending process enhancements.
• Meeting onsite expectations by working in the office more than 60% of the time each month (full working days).

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree