Specialist Hotel Reservations

Hilton Grand Vacations • Orlando, FL

6d • Hybrid

About The Position

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. The Hotel Reservations Specialist provides exceptional service to hotel guests through phone and email interactions, processing reservation and payment transactions, and providing information and assistance to enhance guest enjoyment of their vacation experience.

Requirements

• A positive, professional individual with a friendly, service-oriented demeanor
• Outstanding written, listening, and verbal communication skills.
• Ability to access, read, and accurately input data in a moderately sophisticated computer system
• Ability to make accurate mathematical calculations using a 10-key calculator
• Ability to effectively prioritize and adapt to change within a fast-paced business environment
• Ability to handle and diffuse problem situations with courtesy, empathy, and a solution driven approach
• Ability to switch between multiple systems and software programs to complete all work processes
• Computer proficiency in Microsoft Word, Excel, and Outlook
• Must live in the Las Vegas, NV or Orlando, FL area

Responsibilities

• Servicing a large volume of inbound and outbound calls and emails from hotel guests, processing transactions in the reservations system with accuracy and attention to detail, delivering exceptional customer service in a friendly, personalized manner
• Providing accurate, comprehensive information and recommendations about our properties, products, and services
• Using personalized discovery and conversion techniques to increase transactions that generate company revenue and guest satisfaction
• Responding to Owner emails and requests for call-backs within established response time standards
• Taking personal ownership in resolving issues and complaints by thoroughly researching the issue, identifying solution options, advancing to a supervisor if applicable and ensuring resolution is implemented in a timely manner.

Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care)
• Paid Time Off (PTO) that allows for rest, relaxation or recuperation
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
• Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
• Employee Stock Purchase Plan become an owner in our company.
• Eligible team members can purchase HGV common stock at a discount
• Daily Pay Option

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed