Specialist, Helpdesk

Housecall Pro

3d•$57,500 - $71,500•Hybrid

About The Position

This position is based in Denver, CO with a hybrid schedule. However, we are open to considering remote arrangements on a case-by-case basis for candidates outside the local area. As a Specialist, Helpdesk, you provide technical support and assistance to internal teams, ensuring that their technology needs are met efficiently and effectively. You troubleshoot issues related to hardware, software, and network systems, resolving problems to minimize downtime and ensure smooth operations. You excel at identifying and resolving technical issues quickly, while providing excellent customer service. By managing helpdesk tickets, escalating issues when necessary, and providing guidance to end users, you play a key role in maintaining the company’s IT infrastructure and ensuring optimal performance. Our team is passionate, empathetic, hardworking, and laser-focused on improving the lives of our service professionals (our Pros). Our success is their success.

Requirements

1+ years of experience in IT support, helpdesk, or a similar role
Strong knowledge of troubleshooting hardware, software, and network issues
Experience with helpdesk ticketing systems and support tools (i.e., Jira, ServiceNow, Zendesk)
Bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience required
Familiarity with Windows, macOS, and mobile operating systems

Nice To Haves

Excellent problem-solving skills with the ability to resolve technical issues quickly and efficiently
Strong customer service orientation, with the ability to communicate technical information clearly to non-technical users
Attention to detail and organizational skills, with a focus on managing multiple tasks and priorities
Ability to work independently and collaboratively in a fast-paced environment
Proactive approach to identifying and resolving technical issues before they escalate

Responsibilities

Provide first-level technical support to end users for hardware, software, and network-related issues
Prioritize helpdesk tickets, ensuring timely resolution of technical problems
Troubleshoot and resolve IT issues remotely or in-person, escalating complex problems to the appropriate teams as necessary
Set up, configure, and maintain desktop computers, laptops, and peripheral devices
Assist in the deployment of software updates, patches, and new systems, ensuring minimal disruption to end users
Provide support for office productivity tools, including email, collaboration software, and mobile devices
Document technical issues, solutions, and best practices to build a knowledge base for future troubleshooting
Assist in onboarding new employees, setting up accounts, and ensuring they have access to necessary IT resource
Work closely with other IT team members to ensure the overall stability and performance of the company’s IT systems
Ensure that all IT operations comply with company policies, security standards, and best practices

Benefits

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from
health care insurance (medical, dental, vision, disability)
employee assistance program
401(K)
flexible time off
paid parental leave
tech reimbursement
other company benefits