Specialist Guest Services Attendant
About The Position
Keystone Property Management is the premier property management company in Keystone, Colorado, providing on site management services to homeowner associations, individual homeowners and guests of our resort. The properties and guests we serve span over 50 different buildings across Keystone, making for a dynamic, fast paced and fun work environment. The Guest Service Specialist travels around the resort executing a variety of duties. These duties vary depending on the needs of our guests on any particular day, and range from delivery of welcome amenities, light maintenance duties, to assisting a guest with a lock out or luggage delivery, to simply delivering additional towels and coffee. There are ample opportunities to interact directly with our owners and resort guests, having a lasting impact upon their vacation experience.
Requirements
- Experience in a service position preferred
- ability to demonstrate strong passion for guest service a must.
- Strong verbal communication skills needed.
- General computer knowledge and comfort using smart phone apps, as all tasks are dispatched/managed/completed on a mobile app.
- Valid driver's license and clean driving record required.
- Familiarity with maintenance and building systems a plus.
- High school diploma or equivalent required.
- Ability to lift up to 50 pounds and comfortably move in and out of a vehicle and up and down stairs.
Responsibilities
- Provide exceptional service to homeowner associations, homeowners and guests.
- Efficiently and safely balance priorities to execute on duties in a timely manner.
- Positively interact with guests as you perform your nightly duties and deliveries.
- Work independently to complete assigned duties, while constantly communicating broader team about priorities, successes and challenges, and expect the team to do the same, so that all team members are successful in executing nightly duties and deliveries.
- Other duties as assigned
Benefits
- Free passes for employees
- employee discounted lift tickets for friends and family
- free ski lessons
- employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
