Specialist, Franchise Quality

Wyndham Hotels & Resorts•Dallas, TX

18d•$55,000 - $60,000•Remote

About The Position

The Specialist, Franchise Quality plays a critical role in ensuring the highest standards of quality and service across franchised hotel properties within an assigned region. This position is responsible for evaluating property performance, delivering actionable improvement plans tailored to each location, and driving continuous quality enhancements through both on-site and virtual engagement. The role requires the ability to measure and report results, make plan adjustments based on outcomes, and maintain regular communication with property teams and leadership. The position requires significant travel, with approximately 30% by company-leased or rental vehicle and up to 70% by air, subject to regional growth objectives and business needs. The Specialist, Franchise Quality, will be instrumental in elevating property standards, enhancing guest satisfaction, and strengthening brand reputation across an assigned region.

Requirements

Bachelor’s degree in hospitality management, Business Administration, or Hotel and Restaurant Management preferred.
2 years of proven experience in QA, hospitality operations, or franchise management.
Strong analytical and communication skills.
Ability to work independently and collaboratively with diverse teams.
Flexibility to travel frequently and adapt to changing priorities.
Commitment to driving continuous improvement and exceeding guest expectations.
Demonstrated proficiency with Microsoft Office Suite and Salesforce QA software programs.
Experience generating detailed quality assurance reports and delivering constructive feedback to clients and colleagues.

Nice To Haves

Confident Decision-Making: Ability to make tough decisions and stand by them, even in challenging situations.
Exceptional Communication: Deliver clear, constructive, and positive feedback to clients and colleagues, fostering collaboration and growth.
Self-Motivation & Balance: Strong drive to meet productivity goals while proactively maintaining a healthy work/life balance.
Technical Proficiency: General computer literacy, including experience with: Microsoft Office Suite (Excel, Outlook, PowerPoint, Word). Internet Explorer (including applications such as Wyndham Community and Medallia). Salesforce (with specific experience in QA software programs).

Responsibilities

Conduct comprehensive on-site quality assurance evaluations of franchised hotel facilities, independently identifying guest-impacting deficiencies and assessing their severity.
Prepare and deliver accurate, detailed Quality Assurance (QA) reports that document evaluation findings, and communicate results directly to Brand Operations teams, Franchisee, General Managers (GM), and Ownership.
Consult with property management to recommend cost-effective solutions and operational best practices for improving quality and customer experience.
Define next steps for property leadership to address deficiencies and enhance overall property performance.
Advise district leadership on property engagement, product quality, and compliance with brand standards.
Perform de-identification inspections of terminated franchise sites as required.
Collaborate with quality and district leadership to develop and execute regional quality improvement plans, including quarterly reviews and progress assessments.
Conduct asset condition assessments (“punch list” evaluations) and provide timely, detailed reports (within 48 hours), supported by photographic documentation.
Provide training and consultation to property representatives on: QA technology and procedures, Brand standards, Housekeeping best practices, Preventive maintenance techniques, Guest satisfaction and service excellence, Company initiatives, tools, and resources.
Complete all administrative tasks promptly and participate in scheduled QA events, team meetings, and brand conferences.
Contribute to special projects and committees focused on evolving QA processes, brand standards, operations, and associate engagement.

Benefits

Health insurance with HSA and FSA options
Dental insurance
Vision insurance
Life/AD&D insurance
Short- and Long-Term Disability coverage
401(k) with generous company match
Vacation time- Accrue 1.615 hours of paid vacation per week
Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2026, there is an additional 7 days of paid company closure).
Paid sick leave accrued as state and local laws require
Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.