Seasonal Sr Specialist Financial Products Operations

Target•Brooklyn Park, MN

15d•Onsite

About The Position

As a Seasonal Specialist Financial Products Operations, you will work in the Brooklyn Park facility and provide back-office support to our guests, TES service centers, external vendors and agencies, and business partners by researching, reviewing, and processing written requests in a timely and accurate manner. These requests are related to Financial Products account maintenance, collection processes, payment inquiries, and legal documents such as subpoenas and affidavits. You will be responsible for clearly understanding and abiding by all policies and procedures and adhering to strict data security guidelines and compliance regulations, while achieving performance and service level goals utilizing strong time management and attention to detail. You’ll ensure proper destruction of this media based on Target’s retention guidelines. The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. We foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on. TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From Financial Products Guest Contacts (FPGC) to the Team Member Services (TMS), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

Requirements

High School Diploma or GED
1+ years of previous guest experience or customer service experience
Ability to interact with guests, team members and internal business partners with a professional, friendly and empathetic style.
Detail oriented and accurate
Works well on a team while being self-motivated
Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
Requires standing in 2 – 4 hour increments on occasion while sorting media from the store

Nice To Haves

Proficiency with Fiserv preferred

Responsibilities

Researching, reviewing, and processing written requests in a timely and accurate manner related to Financial Products account maintenance, collection processes, payment inquiries, and legal documents such as subpoenas and affidavits.
Clearly understanding and abiding by all policies and procedures.
Adhering to strict data security guidelines and compliance regulations.
Achieving performance and service level goals utilizing strong time management and attention to detail.
Ensuring proper destruction of media based on Target’s retention guidelines.