Specialist, Employee Programs, Learning & Development

Doctors of BC•Vancouver, BC

1d•CA$70,856 - CA$88,570

About The Position

At Doctors of BC, the Learning & Development Specialist, Employee Programs is responsible for designing, developing, implementing, evaluating, and sustaining employee learning programs and initiatives. This role involves managing both new and recurring programs, requiring reliable planning, coordination, delivery, evaluation, and continuous improvement. The Specialist will collaborate with colleagues, senior executives, vendors, stakeholders, and subject-matter experts. Key activities include conducting needs assessments, defining learning outcomes, and creating learner-centered solutions using frameworks like ADDIE and adult learning principles. The role also requires disciplined project management to ensure learning initiatives progress through development phases, meet milestones, and adhere to scope, schedules, and risk controls. The Specialist will maintain project documentation using online project management software and other tools, monitor progress, identify issues, recommend solutions, and escalate when necessary. Additionally, the Specialist will design and develop accessible, inclusive learning content in various formats (eLearning, virtual/instructor-led sessions, job aids, etc.), facilitate learning, support facilitators, maintain quality, and assess learner outcomes and organizational impact. Evaluation findings and feedback will be used for continuous improvement of content, delivery, and programs.

Requirements

An undergraduate degree in adult education, instructional design, organizational development, business, project management, or a related field, AND up to four years of progressive and relevant experience designing, implementing, or sustaining employee learning programs and coordinating complex, cross-functional initiatives. An equivalent combination of education and experience will be considered.
Thorough knowledge and practical application of learning frameworks (ADDIE), adult learning principles, needs assessment, measurable learning objectives, instructional and content design, facilitation, implementation planning, and learning evaluation best practices.
Experience designing and developing accessible, inclusive learning solutions in multiple formats, facilitating learning or supporting facilitators, and using evaluation findings and stakeholder feedback to improve content, delivery, and learner and business outcomes.
Experience coordinating recurring or annual learning programs is required.
Advanced proficiency with online project management or work-management software, including workflows, templates, custom fields, automations, permissions, reporting, and data-quality standards.
A strong knowledge of scope, baselines, milestones, dependencies, resources, and risks.
Demonstrated expertise in building clear, accurate reports and dashboards that combine project indicators with relevant learning measures and translate data into concise insights for leaders and project teams.
Demonstrated experience using RACI tables, RAID and decision logs, process maps, and weighted decision-making matrices to clarify accountability and support evidence-based decisions.
Sound judgement and initiative when information is incomplete, or priorities are changing, with the ability to anticipate issues, identify impacts, frame options, proactively recommend solutions, and escalate appropriately.
Strong communication, facilitation, and collaboration skills, with experience working closely with colleagues, senior-level executives, vendors, subject-matter experts, and other stakeholders to clarify needs, build alignment, secure decisions and commitments, coordinate deliverables, and address risks or conflict diplomatically.

Nice To Haves

A project management certification or an equivalent credential is an asset.

Responsibilities

Designs, develops, implements, evaluates, and sustains employee learning programs and initiatives.
Manages both new initiatives and recurring programs, requiring reliable planning, coordination, delivery, evaluation, and continuous improvement.
Conducts needs assessments, defines measurable learning outcomes, and creates learner-centred solutions using learning frameworks (ADDIE) and adult learning principles.
Applies disciplined project management to move learning initiatives through each phase of development, ensuring project milestones stay on track.
Establishes clear project scope, schedules, baselines, milestones, dependencies, responsibilities, resource needs, and risk controls.
Maintains accurate work plans, workflows, reports, and dashboards using online project management software, RACI tables, RAID and decision logs, weighted decision-making matrices, and other fit-for-purpose tools.
Monitors progress against commitments, identifies emerging issues and cross-project impacts early, proactively frames options, recommends practical solutions, and secures timely decisions or escalates when needed.
Designs and develops accessible, inclusive learning content across a range of formats, including eLearning, virtual and instructor-led sessions, job aids, facilitator guides, and supporting resources.
Facilitates learning, supports facilitators, maintains quality and consistency, and applies best practices to assess learner experience, knowledge, skill development, application, and organizational impact.
Uses evaluation findings, stakeholder feedback, and emerging learning and development practices to continuously improve content, delivery approaches, and established programs.