Specialist, eCommerce Trading & Web Merchandising

Pandora•New York, NY

9d•$93,000 - $116,000•Onsite

About The Position

The North America Ecommerce team at Pandora drives online commercial performance by delivering a seamless, optimized, and customer‑centric digital experience across the US and Canadian markets. Working cross‑functionally with Global Ecommerce, Marketing, CRM, Paid Media, Operations, and Technology teams, the group translates global strategies, platforms, and initiatives into locally relevant, high‑impact onsite execution. The ideal candidate brings strong ecommerce merchandising expertise, a data‑driven mindset, and a passion for delivering best‑in‑class digital retail experiences in a fast‑paced, collaborative environment. The Ecommerce Trading and Web Merchandising Specialist plays a critical role in shaping the onsite experience. The role owns end-to-end category strategy, execution and optimization, while also serving as a subject matter expert for assigned key areas of the customer journey. The Specialist turns category strategies, campaign plans, and commercial priorities into precise onsite merchandising actions. By leveraging data, consumer insights, and experimentation, the Ecommerce Trading and Web Merchandising Specialist continuously optimizes navigation, search, product presentation, promotional execution, and supports global releases to drive growth and enhance the customer journey.

Requirements

3–5 years of experience in ecommerce merchandising, site merchandising, category management, or related digital roles
Strong ecommerce merchandising expertise, with the ability to own day‑to‑day onsite execution and performance across assigned categories
Ability to analyze performance data and contribute actionable insights and recommendations to support category performance
Strong understanding of onsite merchandising principles, including navigation, taxonomy, product presentation, and customer experience best practices
Experience working with ecommerce platforms (e.g. Salesforce Commerce Cloud) and onsite tools such as Bloomreach or similar search and sorting solutions
Proficiency with web analytics tools such as Adobe Analytics, ContentSquare, or similar BI platforms
Experience supporting optimization and testing initiatives, including A/B testing, personalization, or onsite improvements
Strong attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment
Strong communication and collaboration skills, with experience working cross-functionally across marketing, merchandising, and operations teams
Analytical and structured mindset, with the ability to use data and customer insights to inform day-to-day actions

Nice To Haves

Experience with tools such as JIRA or similar workflow/ticketing systems preferred
Basic technical understanding (e.g. HTML, CSS, XML) preferred

Responsibilities

Own onsite trading and merchandising strategy and execution across assigned categories, with accountability for execution quality, category presentation, and customer experience within scope
Execute merchandising updates, campaign activations, and promotional changes in line with the commercial calendar and business priorities
Translate category and campaign strategies into effective onsite execution across navigation, search, product ordering, and promotional placements
Maintain high standards of excellence and consistency across assigned categories, ensuring a seamless and customer-first experience
Own standard reporting and monitor performance across assigned categories, identifying trends, risks, and opportunities across key KPIs
Leverage data driven insights to identify high-impact opportunities and recommend strategic actions that directly influence revenue and customer experience.
Continuously assess the onsite experience across assigned categories, identifying opportunities to improve navigation, search, product discoverability, and conversion
Partner cross-functionally with Global Ecommerce, Merchandising, Content, Marketing, and Operations teams to deliver aligned execution across assigned categories
Represent category execution needs by sharing performance insights, status updates, and requirements with relevant stakeholders
Act as a key point of contact for assigned categories, ensuring strong coordination and follow-through across stakeholders