Specialist, Deficiency Collections

DriveTime • Fort Worth, TX

10d

About The Position

This position involves managing deficiency balances on unsecured accounts and overseeing third-party vendors by tracking their performance, facilitating communications, and conducting regular reviews. Key duties include managing the onboarding of loans, monitoring vendor service level agreements, processing invoices, and providing updates on partner activities and account statuses. The position ensures optimal performance and compliance throughout the collection process and facilitates regular vendor touchpoints to address operational hurdles, enhance performance, and stay updated on industry changes.

Requirements

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 2+ years of experience in loss mitigation, collections and/or financial services vendor management.
• Associate's degree or Bachelor's degree in business or related field may be used as a proxy for experience
• Clear, concise and professional written and oral communications and interpersonal skills
• Comfortable with regulatory requirements and ability to identify risks based on defined process and procedures
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Strong negotiation and conflict management skills
• Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.
• Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
• Ability to drive departmental compliance with FDCPA requirements
• Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
• Self-motivated with strong decision-making capabilities; ability to self-start
• Ability to work in an accurate, detail-oriented and highly productive manner

Responsibilities

• Assist with vendor inquiries regarding Deficiency Servicing
• Monitor vendor SLAs to ensure compliance, reporting and performance guidelines are met.
• Prepare and audit vendor invoices for accuracy and adherence to business expectations.
• Work within our servicing platform as the system of record for customer information, complaints, and debt disputes.
• Facilitate vendor touchpoints to address performance-related issues, operational hurdles, and discuss any changes in regulations or industry standards.
• Manage vendor inquiries and general media requests through third party portal.
• Process various system updates according to each individual vendor’s reporting.
• Meet quality control expectations and internal SLAs by accurately reviewing account closures for eligibility and complaint handling.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees