Collections Specialist

State Industrial • Cleveland, OH

7d

About The Position

The Customer Account Manager is responsible for timely customer collections for assigned accounts/territories, credit analysis, credit file maintenance, collection of past due accounts, daily order release activities, reporting, and projects as assigned. Provide accounts receivable updates & reporting within required deadlines. This role works directly with the Credit Manager, Credit team, and Sales Reps on a daily basis. POSITION RESPONSIBILITIES Responsible for collections of outstanding accounts receivable dollars from customers and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency Responsible for calling delinquent accounts Provide timely follow up calls and emails on all payment arrangements Responsible for the collection of accounts deemed to be delinquent and determining when these accounts should be referred to an outside agency or attorney for further collection effort. Provide credit analysis on existing and new customers and communicate professionally on open items needed for credit approvals Responsible for analyzing credit and financial reports to determine risk involved in potentially loaning or extended credit to customers, sales force, and/or contractors Investigates and resolves matters of significance on behalf of management

Requirements

• High school diploma or equivalent
• 2+ years of collections and credit analysis experience or call center experience
• Aptitude for problem solving
• Basic knowledge of accounting, risk assessments, attention to detail, data analysis and ability to multi-task
• Understanding of accounts payable/general ledger systems
• Ability to work independently and within a team environment
• Possess ability to evaluate and improve business processes
• Possess appropriate problem solving and decision-making skills
• Excellent oral and written communication skills
• Excellent customer service skills

Nice To Haves

• Bachelor degree in accounting or finance, preferred

Responsibilities

• Responsible for collections of outstanding accounts receivable dollars from customers and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency
• Responsible for calling delinquent accounts
• Provide timely follow up calls and emails on all payment arrangements
• Responsible for the collection of accounts deemed to be delinquent and determining when these accounts should be referred to an outside agency or attorney for further collection effort.
• Provide credit analysis on existing and new customers and communicate professionally on open items needed for credit approvals
• Responsible for analyzing credit and financial reports to determine risk involved in potentially loaning or extended credit to customers, sales force, and/or contractors
• Investigates and resolves matters of significance on behalf of management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees