Toll Authority & Deficiency Collections Specialist

Transwest Inc•Zuni, CO

10d•$25 - $29

About The Position

The Toll Authority Specialist is responsible for managing and resolving toll-related transactions, violations, and accounts with multiple tolling authorities. This role ensures accurate toll billing, timely dispute resolution, and compliance with toll authority regulations. The specialist acts as a liaison between toll authorities, internal departments, and customers or drivers to maintain efficient toll operations and minimize penalties or fees. Toll-related responsibilities are estimated to require approximately 10 hours per week. The Deficiency Collections Specialist is responsible for managing and collecting outstanding deficiency balances after collateral liquidation, charge-offs, or account closures. This role involves contacting customers, negotiating repayment plans, reviewing account documentation, and ensuring compliance with all collection laws and company policies. Deficiency related responsibilities are estimated to require approximately 30 hours per week. Trans Lease, Inc. was founded in 1993 and is an independent finance company that specializes in Commercial Transportation Equipment. Located in the greater Denver area, we have a portfolio of over $1B in managed assets and do business in all fifty states, Puerto Rico and Canada.

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree in Business, Finance, Transportation Administration, or related field preferred).
2+ years of experience in toll management, lease operations, and collections.
2+ years of experience in ERP systems, Office 365, and Google Docs/Sheets/Slides.
Experience working with toll authorities or toll management systems preferred.
Experience collecting deficiency balances and working with legal or third-party entities.
Strong attention to detail and analytical skills.
Excellent communication and problem-solving abilities.
Ability to manage high volumes of transactions and deadlines.
Proficiency in Microsoft Excel and office software.
Strong organizational and record-keeping skills.
Proven ability to maintain clear and consistent communication with external agencies.
Data accuracy and reconciliation.
Regulatory and compliance awareness.
Customer and vendor communication.
Time management and prioritization.
Process improvement mindset.

Nice To Haves

Associate’s or Bachelor’s degree in Business, Finance, Transportation Administration, or related field preferred.
Experience working with toll authorities or toll management systems preferred.

Responsibilities

Monitor and manage toll transactions across multiple toll authority systems and platforms.
Communicate with toll authorities to resolve violations, penalties, and account issues.
Track and report toll-related expenses and trends to management.
Contact customers via phone, email, and written correspondence to collect outstanding toll balances in full or via payment plans.
Review toll transactions, violations, and billing records to resolve disputes or discrepancies.
Document all collection activities and account updates in the customer management system.
Educate customers on toll policies, payment options, and violation procedures.
Ensure compliance with state regulations, company policies, and fair debt collection practices.
Maintain confidentiality of customer information and account records.
Review and manage accounts with deficiency balances following repossession, foreclosure, or charge-off.
Contact customers via phone, email, and written correspondence to collect outstanding balances.
Negotiate settlements, payment arrangements, or repayment plans based on customer financial situations.
Document all collection activities accurately in the company’s collection system.
Ensure compliance with federal and state regulations such as the Fair Debt Collection Practices Act (FDCPA).
Analyze account history, payment records, and legal documentation to determine the best collection strategy.
Coordinate with legal teams, repossession agencies, and third-party collection agencies when necessary.
Monitor payment arrangements and follow up on broken promises to pay.
Meet departmental collection targets, recovery goals, and performance metrics.