Specialist, Customer Services

Columbus McKinnon Corporation•Menomonee Falls, WI

12d

About The Position

The Specialist, Customer Services provides support to Customer Service and the Sales Department including exceptional, courteous, and efficient customer service with timely responses to customer inquiries/problems, accurate data entry and customer order processing, and communication of product information; in accordance with company policies and procedures.

Requirements

High school diploma
2+ years of Customer Service experience
A combination of experience and education may be considered

Nice To Haves

Associate degree from two-year college or technical school preferred
knowledge of material handling products and electro-mechanical devices preferred

Responsibilities

Provide exceptional, courteous, and responsive customer service via phone and email regarding order inquiries, pricing, delays, and product information.
Accurately enter customer orders & order changes into the computerized system according to established procedures.
Identify and process Canadian, rush, and drop-ship orders as required.
Enter part numbers, pricing, and shipping changes on active orders and distribute change notifications to appropriate departments (Production, Purchasing, & Shipping).
Coordinate with Purchasing, Planning, Materials, Production, Test, and Shipping to ensure parts availability and on-time delivery.
Track shipments and provide Proof of Delivery to customers when requested.
Maintain accurate customer account data including addresses and shipping instructions.
Assist with order entry overflow and support departmental workflow as business needs require.
Prepare and provide customer quotations by responding to sales opportunities, technical component requests, and pricing inquiries.
Assist channel partners and end users in selecting appropriate products based on application and requirements.
Collaborate with Planning, Engineering, Production, Sales, and Channel Partners on large or complex parts opportunities.
Log, manage, prioritize, and follow up on quotation requests to support responsiveness and increased hit rates.
Follow up on completed quotes as requested to support revenue growth and customer conversion
Contribute to daily workflow management, backlog prioritization, and departmental responsiveness.
Complete and maintain required documentation, records, and system updates.
Assist with training, special projects, and continuous improvement initiatives within Customer Service.
Follow all safety policies, work rules, and housekeeping standards.
Perform other related duties as assigned.