Specialist Customer Service Solutions
About The Position
At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As a Customer Solution Dispute specialist, the incumbent in this position oversees the investigation, research of disputes, and works closely with other departments to provide our customers with accurate information regarding their dispute. The incumbent will be responsible for direct customer communication, as well as assist in collection process. This person possesses and applies knowledge of the principles, practices, and procedures of a particular field of specialization.
Requirements
- Possesses and applies knowledge of the principles, practices, and procedures of a particular field of specialization.
Responsibilities
- Oversees the investigation and research of disputes.
- Works closely with other departments to provide customers with accurate information regarding their dispute.
- Responsible for direct customer communication.
- Assist in the collection process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
