Customer Solutions Specialist

The Container Store • Coppell, TX

7d • Onsite

About The Position

Our full-time positions are involved in sales on the phone, chat and email. We are currently hiring for full-time customer solutions specialist. Schedules, based on availability and business needs, could include daytime, evenings, and weekends, totaling up to 40 hours per week. Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Requirements

• You love to engage with people.
• You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.
• You love to sell.
• You are eager to learn how technology and selling work together to provide an exceptional customer experience.
• You love juggling multiple tasks.
• You like to stay busy, balance priorities and utilize your organizational skills.
• You are comfortable with the Internet and e-commerce and have excellent computer skills.
• You understand retail is an ever-changing industry and remain flexible.
• 6 months of call center experience preferred.
• You want to delight the people around you and can’t wait to share that at The Container Store!

Responsibilities

• On the phone engaging in thoughtful conversations with customers while enhancing the customer experience.
• Designing custom spaces.
• Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.
• Balancing multiple priorities and using good judgment to manage time.
• Engaging in thoughtful conversations and providing an astonishing customer experience while chatting with customers.
• Balancing multiple chats.

Benefits

• Comprehensive benefits package
• Health insurance
• Rewarding pay
• Competitive health, dental, and vision plans
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity
• Unique "1equals3" website for easy access to your benefits information and company updates
• Competitive sick pay and PTO plan
• Basic life insurance
• Disability insurance options
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Flexible spending accounts (FSAs)
• Considerate parental leave policies
• Adoption and surrogacy assistance
• Fertility & maternity support program
• Paid holidays
• Gym membership discounts
• Qualified transportation benefits program
• Hefty discount on our amazing products, including merchandise, custom spaces, and services
• Gift cards
• Pet insurance
• Service awards
• Retirement gifts
• Employee Resource and Affinity Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed