Specialist Customer Service & Logistics

Tyson Sales and Distribution•Springdale, AR

1d•Onsite

About The Position

The Customer Service & Logistics Specialist has primary responsibility for managing the relationship between the customer and the Supply Chain with respect to their assigned accounts. This process begins with the placement of an order and continues through receipt of final payment for that order. The Customer Service & Logistics Specialist manages this relationship by: a) Becoming intimately familiar with the customer's organization, product needs, processes and procedures b) Analyzing historical data and account trends c) Partnering with the Sales team to provide the highest level of customer service to all accounts. This information is then used to design efficient and cost-effective business solutions for the benefit of both the customer and Tyson Foods. The Customer Service & Logistics Specialist in this organization supports a specific customer base within a geographical region for order management for all Retail, Foodservice, and National Account customers.

Requirements

Bachelor's degree or equivalent work experience
1- 3 years business experience
Proficient with MS Office applications required
Strong written, oral and interpersonal skills
Conflict Management skills
Ability to multi-task
Positive attitude
Problem Solving skills
Negotiation skill

Nice To Haves

Intermediate level Excel knowledge preferred
SAP skills preferred

Responsibilities

Serves as the primary contact between Tyson Foods Supply Chain and the assigned external customer(s), responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues which may arise throughout the order to cash cycle
Works to strengthen Tyson Foods’ relationship with external customers through regular communication, customer visits, and by expanding relationships with key contacts throughout customer’s organizations
Establishes and maintains positive, effective relationships with key internal contact
Utilizes SAP order management system to process customer orders and to monitor compliance of all assigned accounts
Maintains knowledge of all internal Tyson Foods policies, procedures and software applications
Maintains knowledge of external customer's organizational structure, procedures and all other pertinent information
Utilizes available resources to identify cost effective, supply chain efficiencies to best service the needs of Tyson Foods and the customer
Identifies and implements creative solutions to resolve issues which negatively impact any aspect of the order-to-cash cycle, Tyson Foods relationship with its customers and/or accurate delivery of products to external customers.
Manage the supply chain for VMI customer(s) meeting or exceeding customer turns and service requirements; monitor customer inventory positions, generate and manage order writing activities, reconcile exception orders and analyze data to review customer promotions and trends.