Customer Service & Logistics Coordinator

NAVIGATE360 LLC•Richfield, OH

2d•Onsite

About The Position

The Customer Service & Logistics Coordinator will focus on inventory management, fulfillment, and Customer Service. The Customer Service Coordinator will provide continual feedback to the Customer Service and Logistics and Operations Organization to continually improve inventory, shipping and ordering processes and efficiency of systems.

Requirements

High school diploma and willingness to learn through on-the-job training
Strong communication skills and ability to remain calm and professional in all circumstances
2+ years of Customer Service Experience
Excellent oral and written communication skills
Excellent attention to detail.
Well organized and works with a high degree of accuracy.
Working knowledge of Salesforce, PC and Mac operating systems and Microsoft Office365 Applications

Nice To Haves

College degree
3+ years of Customer Service Experience
Bilingual English/Spanish

Responsibilities

Perform counts and ensure all inventory is accounted for and reported according to company policy.
Investigate and correct discrepancies in reported quantities and locations of all inventory.
Manage cycle counts of product inventories on a regular basis.
Help maintain adequate inventory levels to meet customer demand.
Monitor delivery schedule and customer orders.
Place and receive orders in a timely and accurate manner.
File claims when defective products are discovered.
Coordinate on-site team equipment, supplies, and logistical elements relative to delivery of such items.
Support on-site team equipment kit setup and configuration.
Provide daily customer service to event registrants and internal team members.
Proactively ensure the event software (CVENT) is accurate, configured correctly and operating effectively.
Maintain detailed records of daily interactions with customers, payment activity, reported issues, within the company CRM.
Support Class events through marketing and class logistics
Collaborate with logistics staff and clients to ensure inventory, returns, processing or other issues are resolved in a timely manner.
Other duties as assigned.