Specialist, Customer Service & Fullfillment

TreeHouse Foods • De Pere, WI

6d • Hybrid

About The Position

We are seeking a Specialist, Customer Service & Fulfillment, for our De Pere, WI office. The Specialist, Customer Service & Fulfillment serves as a liaison between customers and internal teams, including supply chain, brand, sales, transportation, warehousing, credit, and IT. This position supports seamless order processing and customer satisfaction across multiple channels, including international, bulk, retail, contract, industrial, and food service.

Requirements

• Minimum of 2 years’ experience in customer service, preferably within a related field.
• Strong written and verbal communication skills are essential.
• Ability to make sound, service-oriented decisions with financial implications.
• Flexibility and adaptability to work effectively in a high-change environment.
• Proficient in Microsoft Office; knowledge of SAP is preferred.
• Must be able to read and communicate effectively in English.
• Ability to manage multiple tasks while maintaining attention to detail and a high degree of accuracy.

Nice To Haves

• Bachelor’s degree in Supply Chain, Business Administration, or a related field is preferred.
• Bilingual (Spanish) is preferred.

Responsibilities

• Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively.
• Develop and maintain relationships with key internal and external partners to foster collaboration and resolve customer needs.
• Understand and execute the end-to-end sales process, from order entry to shipment.
• Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders.
• Utilize SAP and Business Intelligence (BI) tools to monitor inventory and order history, providing exception-based recommendations for order management.
• Identify and resolve issues affecting overall customer service, aiming to positively influence key performance indicators.
• Use sound judgment when making service-oriented decisions that may have financial implications.
• Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency.
• Complete assigned projects and tasks that support departmental goals and initiatives.

Benefits

• Competitive compensation and benefits program with no waiting period
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals.
• Access to our wellness and employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level