Specialist, Customer Operations

APOTEX • Weston, FL

3d • $66,096 - $73,440

About The Position

Apotex is a Canadian-based global health company. We improve everyday access to affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health products. Headquartered in Toronto, with regional offices globally, including in the United States, Mexico and India, we are the largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product acquisitions. The Customer Operations Specialist is responsible for supporting end to end order management activities to ensure accurate and timely processing of customer purchase orders. This role provides hands on coordination of daily customer operations, private label order processing, and DSCSA related activities, including triaging exceptions and supporting customer onboarding. The Specialist collaborates closely with cross functional partners such as Sales, Marketing, Inventory Planning, and Customer Service to ensure seamless customer interactions and operational excellence. This position also manages Salesforce cases, maintains DSCSA master data, supports operational reporting, and ensures accurate documentation and process adherence within Customer Operations. Additionally, the Specialist supports routine QuickBooks activities, including order and invoice creation, customer account updates, invoice accuracy and generating reports to provide visibility into order status and account performance.

Requirements

• Bachelor’s degree preferred (Business, Supply Chain, Operations, or related field).
• Minimum of 3 years of customer service or customer operations experience, preferably in a supply chain, pharmaceutical, manufacturing, or distribution environment.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, problem solving, and cross functional collaboration skills.

Nice To Haves

• Experience with QuickBooks, Salesforce, or similar ERP/CRM systems is strongly preferred.

Responsibilities

• Triage and route DSCSA‑related complaints and exceptions, collaborating with finished goods sites and logistics partners to ensure timely resolution.
• Assist in creating and submitting CCRF exception cases with accuracy, while supporting DSCSA customer onboarding by facilitating operational activities and contributing to process improvements.
• Participate in DSCSA system testing, training, validation, and preparing updates or findings for internal stakeholders.
• Responsible for timely and accurate entry of private label and commercial orders, ensuring all customer requirements are met.
• Support new customer account setup and onboarding, coordinating with Sales, Marketing, Inventory Planning, and Customer Service for new product launches, and monitoring actions required to resolve items in the Open Order Report.
• Identify and escalate risks that may impact customer delivery timelines.
• Coordinate product launches, onboarding and maintaining customer accounts, and proactively tracking fulfilment to address issues or delays.
• Manage Salesforce cases by monitoring queues, documenting resolutions, prioritizing based on urgency, and collaborating with internal teams to resolve customer issues.
• Identify trends and recommending improvements.
• Receive customer orders through various channels, validating customer information, entering accurate purchase orders, and creating sales orders or invoices as required.
• Run and analyze operational, DSCSA, and QuickBooks reports, maintaining master data, and organizing departmental SOPs and training materials.
• Adhere to safety protocols, organizational values—including Integrity, Courage, Teamwork, and Innovation—and all compliance programs, including ethics, quality, environmental, and HR policies.

Benefits

• Apotex offers bonus programs based on your position in the organization, you can excel based on our pay-for-performance philosophy.
• With comprehensive benefits, a pension plan to help you save for retirement and learning and development opportunities, we provide a comprehensive package for your personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level