Specialist, Customer Onboarding and Partnership
About The Position
The Franchise Growth & Enablement team is responsible for global onboarding across the organization, strategy initiatives and numerous registration programs for ecosystem participants, the technology that drives these capabilities, and finding new ways to add value through data driven insights. A centralized client relationship management approach is important for our success. Franchise Growth & Enablement is seeking an energetic and driven individual at the Specialist level to join a global team that manages customer onboarding and various programs focused on data gathering and relationship mapping for a wide range of ecosystem participants and accompanying strategic initiatives.
Requirements
- Highly motivated, demonstrated ability to take initiative and accountability
- Self-driven, intellectually curious, resourceful, and analytical
- Results-oriented problem solver, with demonstrated ability to multi-task and prioritize work
- Experience and ability to work independently to produce results in a team-oriented environment
- Strong attention to detail and organization skills
- Strong communication (written and verbal business English) and interpersonal skills
- Ability to work in a high paced environment
- Flexible and responsive, strong follow through skills and ability to set expectations
- Enthusiastic, eager to learn and work at a global financial service technology organization
- Bachelor’s degree required
Responsibilities
- Collaborate with internal teams to develop onboarding processes and support for various products and services
- Identify areas for process improvement and enhance customer experiences
- Create end-to-end process documentation and training guides
- Assist with creating presentations, tracking and reporting metrics and trends to management
- Participate in UAT for platform enhancements as needed
- Lead efforts to build operating efficiencies within unit including critical customer data clean-up efforts
- Support day-to-day operational activities such as data analysis, process coordination, and issue resolution
- Assist with strategic initiatives to drive incremental value for Franchise and Mastercard
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
