Customer Onboarding Specialist
About The Position
Engrain has transformed the way people find, lease, and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary, unit-level map data and interactive visuals within our SightMap, TouchTour and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue. As a Customer Onboarding Specialist on our SightMap Team, you will have the opportunity to be a part of Engrain’s growth and dynamic environment. The position plays a key role in the onboarding of customers and planning of software projects, remaining primarily responsible for content collection and validation, project timeline management, and ensuring projects meet organizational standards.
Requirements
- Experience: 2-4 years of experience in project management, customer success, or a related customer-facing role, preferably in a technology or SaaS environment.
- Technical Proficiency: A strong ability to quickly learn new technology platforms, understand interactive best practices, and work with systems like CRM, CMS, and project management tools.
- Exceptional Communication: Proven ability to communicate complex information clearly and persuasively, both verbally and in writing.
- Organizational Skills: Highly skilled in prioritizing tasks and managing a high volume of projects simultaneously while maintaining close attention to detail.
- Drive & Client Focus: A passionate, results-oriented mindset with a track record of generating high levels of client satisfaction.
- Education: A bachelor’s degree is preferred.
Responsibilities
- Project & Process Management: Drive the end-to-end onboarding and project launch process, proactively managing timelines and coordinating internal teams to ensure all client projects are executed with speed and precision.
- Technical Acumen: Serve as a product expert, providing guidance on using our platform, troubleshooting technical issues, and ensuring our technology and content are configured for a flawless user experience.
- Customer Communication & Relationship Building: Act as the primary point of contact for clients, gathering essential content, simplifying technical concepts, and resolving project roadblocks. You will be a trusted advisor who can influence decisions and ensure client satisfaction.
- Quality Assurance: Uphold the highest quality standards by meticulously proofreading, reviewing designs, and testing technology before any project launches.
- Problem-Solving & Adaptability: Proactively identify and resolve challenges to keep projects on track. You will apply your problem-solving skills to navigate complex client needs and technical issues, demonstrating an ability to adapt as new technologies and challenges emerge.
Benefits
- 100% coverage of employee’s health, dental and vision insurance with basic plan
- Up to 12 weeks of paid parental leave
- Up to 18 days annually of PTO & 10 holidays per year
- Dog-friendly office
- 401(k) match up to 4 percent
- Annual stipend for personal growth through our Grow475 program
- On-site amenities including a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
