Customer Onboarding Specialist

Trimble Inc. • Lake Oswego, OR

1d • Onsite

About The Position

Ready to make a tangible impact on the construction industry? Trimble is looking for a passionate problem-solver to join our AECO Customer Success team. You will play a crucial role in the initial stages of our customers' journey, ensuring a seamless transition and fostering strong relationships through effective onboarding of our Trimble Construction One platform. This is your chance to mature our onboarding practice and ensure every customer begins their journey with a truly great experience. Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. In this role, you will be the primary architect of a customer's first impression, owning the pivotal transition from sales to active product adoption. You will have the unique opportunity to shape and mature our Customer Onboarding practice for the Trimble Construction One platform, directly influencing long-term retention and driving innovation in how we deliver customer-centric solutions across North America.

Requirements

• You have 2+ years of experience in Customer Success or Onboarding within a SaaS environment.
• You possess a deep understanding of Customer Success principles and best practices for client engagement.
• You have a proven track record of managing complex projects and working effectively with cross-functional teams.
• You are a strong communicator with the ability to present ideas clearly to diverse groups of stakeholders.
• You demonstrate a high degree of ownership and the ability to adapt quickly to evolving business requirements.

Nice To Haves

• Experience developing and refining customer journeys specifically for construction or enterprise software.
• Advanced proficiency in SalesForce and/or Gainsight for tracking customer health and project status.
• Demonstrated ability to mentor others on onboarding best practices.

Responsibilities

• Spearhead the execution of personalized onboarding plans, ensuring a seamless transition from contract signature to active product adoption.
• Partner with customers to co-create and maintain Success Plans that define clear goals, objectives, and actionable milestones.
• Collaborate cross-functionally with diverse teams to optimize the onboarding journey and resolve potential risks to customer satisfaction.
• Monitor and analyze key performance metrics to measure onboarding success and identify opportunities to enhance the customer experience.
• Act as a proactive problem-solver by identifying resources and best practices that empower customers to achieve superior business outcomes.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees