Specialist, Customer Contact Center

Whirlpool • Knoxville, TN

1d • Hybrid

About The Position

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

This role in summary

Whirlpool is currently seeking qualified candidates for a Senior Representative, Customer Contact Center. We would like the candidate to be onsite our Customer Experience center, but will look at remote candidates.

This position is one of the primary contacts for customers attempting to reach JennAir Canada.. This individual will beC responsible for administering corporate policy while providing excellent customer service for pre and post-sales support. This individual will also assist with other projects as necessary to create the best customer experience for all brands within the Whirlpool family. e responsible for administering corporate policy while providing excellent customer service for pre and post-sales support. This individual will also assist with other projects as necessary to create the best customer experience for all brands within the Whirlpool family.

Requirements

• High School Diploma or GED
• 1+ years of customer contact center experience (virtual or in-person)

Nice To Haves

• Assist consumers in finding the resolution that best fits their situation while developing a rapport that perpetuates the JennAir/Customer relationship
• Great communication skills
• Passionate and creative thinking to assist consumers with unique situations
• Ability to work a flexible schedule that may include the closing shift
• Previous experience demonstrating attention to detail, decision-making, and analytical skills are required
• Strong reading comprehension level
• Self-motivation, strong teamwork skills, flexibility, and impeccable work ethic are essential for success on this team

Responsibilities

• Customer service is key to being successful in this role
• Resolve consumer requests in a fast-paced environment. Multi-skilled and Multi-channeled
• Provide quick and accurate answers for both post and pre-buy inquiries
• Assist consumers in finding the resolution that best fits their situation while developing a rapport that perpetuates the JennAir/Customer relationship

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED