Specialist, Customer Connect (12-month contract)

FCT•Oakville, ON

16h•CA$57,200 - CA$70,000•Hybrid

About The Position

The Customer Connect Specialist provides enterprise-wide technology support to both internal and external customers acting as a central point of contact for system access issues, platform navigation, and trouble shooting. In your role you will act as the SME in order to ensure that transactions close smoothly and in time.

Requirements

Minimum of 2 years Customer Service experience in a call center/technical support role
Strong communication skills (verbal and written).
Effective time management skills, able to work under pressure and manage competing deliverables.
Strong technical skills and ability to grasp new concepts quickly – we support various programs and portals.
Candidates must be flexible to work within these shifts: 8:00 a.m.- 8:00 p.m. Monday through Friday.

Nice To Haves

Knowledge of title insurance, mortgages and/or financial services and business are beneficial to understanding the industry we work in.
Experience and understanding of FCT systems would be beneficial

Responsibilities

Ensure optimum servicing to our client base by handling a high volume of inbound requests/calls for service in a friendly and professional manner.
Address and advise lawyers on any issues related to their specific files.
Communicate with internal/external customers via multiple mediums with accuracy and professionalism.
Assisting with navigational and technical support inquires.
Educate customers on processes, ordering platforms and the various products FCT offers.
Monitor inboxes and systems to ensure all inquiries and activations are processed within SLA.
Maintain up to date knowledge of processes and policies for multiple clients in order to provide accurate and complete information, team support and first call resolution