12-Month Contract - Customer Care Specialist

Well.ca Inc•Guelph, ON

5d•CA$0 - CA$19•Hybrid

About The Position

Well.ca is seeking energetic team players to join their growing Customer Care Team as a Customer Care Specialist. This role supports the functions and interactions of the Customer Care team as well as the departmental goals. The company's mission is to provide customers with the best service they have ever had. They strive to cultivate leaders, promote work-life balance, and the overall well-being of all employees, with safety as their top priority. This is a 12-month contract position.

Requirements

High school diploma required
1-3 years experience in a similar role
Exceptional written and oral communication skills
Strong technical skills
Ability to diffuse tense or difficult situations
Adapts easily to change
Ability to learn quickly and take initiative
Outstanding multi-tasking and organizational skills
Ability to solve problems in a quick and well thought out manner
Working knowledge of Microsoft Excel

Nice To Haves

Fluency in multiple languages
Post-secondary diploma/degree

Responsibilities

Answer incoming customer calls quickly in a very friendly and genuine manner.
Demonstrate sensitivity, compassion, responsiveness, and creativity when answering calls to ensure customer satisfaction.
Assist customers in correcting post-purchase issues.
Use Well.ca’s in-house software to communicate with customers in regard to their orders.
Handle confidential customer information in a sensitive and responsible way.
Ability to diagnose problems, identify and drive appropriate solutions.
Work closely with peers and other departments to resolve customer issues.
Contact customers on behalf of other departments as required.
When needed escalate issues to the Senior Customer Care team to ensure we are meeting customers particular needs.
Turn first time customers into loyal customers by wow-ing them with wonderful service.
Practice extreme attention to detail as this position holds responsibilities that not only affect customers, but every department at Well.ca.
Demonstrated ability to maintain /exceed personal and department goals and metrics.
In depth knowledge of core Well.ca products and an on-going desire to stay on top of new additions and product trends.
Agility and ability to retain and communication large amounts of information.