Specialist, Customer Accounts

Michelman•Deer Park, OH

2d•Hybrid

About The Position

Currently, we have a great opportunity available for a Customer Account Specialist to join our Customer Service team at our Cincinnati, OH headquarters. You will be responsible for providing professional and friendly customer service in a fast-paced environment and ensuring that customer orders are processed timely and accurately. This role will report to the Customer Service Manager.

Requirements

Positive attitude with a strong customer service orientation
Exceptional prioritization, organizational skills, and attention to detail
Excellent oral and written communication skills
Strong problem-solving and critical thinking abilities
Team-oriented with a willingness to collaborate in a fast-paced environment
Ability to build effective working relationships across functional teams and within a global organization
Knowledge of Incoterms® and hazardous materials (HazMat) requirements
Understanding of import/export regulations, shipping, and logistics best practices
Strong working knowledge of Microsoft Office, including Word and Excel
High school diploma required
Two (2) or more years of experience in customer service, account management, or order processing required.
Flexibility to occasionally work beyond established hours

Nice To Haves

college degree preferred
Two (2) or more years’ experience in international/domestic shipping and logistics – strongly preferred
Experience with ERP systems, Oracle / JDE preferred
SalesForce (SFDC) Experience preferred
Bi-lingual (English/Spanish) preferred

Responsibilities

Collaborate effectively within a highly matrixed, global environment.
Manage customer orders through the entire order cycle, from order entry to shipment, including generating shipping packets, scheduling transportation, and confirming shipment details for both domestic and international orders.
Work collaboratively with Planning, Production, and Shipping departments, as well as freight forwarders and customs brokers, to ensure accuracy and on-time delivery of customer orders.
Coordinate with Safety and Regulatory departments to ensure that all domestic and international shipments and associated documentation comply with relevant safety, transportation, customs, and trade regulations.
Serve as a customer advocate by managing communication with Sales and other departments to proactively address customer needs and maintain high levels of customer satisfaction.
Answer customer inquiries regarding products, services, and other business functions.
Proactively identify and resolve customer order issues, track shipments, and expedite orders as needed, both domestically and internationally.