Customer Accounts Specialist

SMF • Minonk, IL

3d • $42,966 - $64,448 • Onsite

About The Position

SMF is seeking a Customer Service Representative who is passionate about delivering exceptional service, solving problems, and building strong customer relationships. If you enjoy being the vital link between customers, operations, and sales, we'd love to hear from you! As a Customer Service Representative, you will play a key role in ensuring a smooth customer experience from order placement through delivery.

Requirements

• Strong customer service and problem-solving skills.
• 2 years’ experience in a similar role.
• Excellent communication and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong analytical skills.
• Proficiency with order management systems and Microsoft Office applications.
• Regularly required to climb, bend, stoop, twist, reach, and work in varying positions while performing maintenance activities.
• Frequently lift, carry, push, and/or pull up to 55 pounds.
• Occasionally lift, move, or position loads up to 80 pounds, with assistance when appropriate.
• Ability to work at heights, in confined spaces, and in both indoor and outdoor manufacturing environments as required.
• Ability to stand, walk, and perform physically demanding tasks for extended periods throughout the workday.

Nice To Haves

• Experience in manufacturing, customer service, logistics, or supply chain environments is preferred.

Responsibilities

• Respond to customer inquiries and resolve issues accurately and efficiently.
• Manage customer orders, including order entry, updates, and due date changes.
• Collaborate with Operations to support production scheduling and ensure customer expectations are met.
• Coordinate post-sale activities to maximize customer satisfaction.
• Address customer concerns related to product quality, shipping schedules, freight carriers, and credit/collections.
• Calculate credit terms, discounts, shipment charges, and part pricing as needed.
• Maintain accurate records of daily shipments and communicate shipment information through electronic data exchange systems.
• Build and maintain strong customer relationships through proactive communication and support.
• Perform additional duties as assigned.

Benefits

• ANNUAL BONUS for ALL team members
• ANNUAL Wage Increases to reward your dedication
• Competitive Pay Based on Experience
• $2.50/hour Shift Premium for 2nd and 3rd shift
• 11 Paid Holidays + 3 Additional Paid Holiday Break Days
• Generous Paid Time Off (Vacation & Flex Time)
• LOW-COST Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance & Disability Coverage
• 401(k) with Employer Match & Profit Sharing
• Accident, Hospital, & Critical Illness Coverage Options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed