Specialist, CPD Client Services

Office Depot • Buford, GA

3d

About The Position

Responsible for providing exemplary customer service and support for Wholesale CPD accounts through email and call-center activities. Manages and maintains front-end, custom client web sites, and back-end reporting and analytical tools to launch, monitor, and maintain high levels of customer web-to-print satisfaction. Functions as day-to-day intermediary between Wholesale accounts, and CPD Service Delivery Teams (RPC, NAR, Outsource Services, and 3rd Party Partners). Partner with CPD’s RPC to identify current outsourced and warehoused products for trends associated with the transition to in-house, digital production. Provides custom reporting and basic performance analytics for program accounts.

Requirements

• Associate's degree or equivalent experience
• Proficient in MS Office applications, industry standard web browsers and Intranet applications such as the Store Portal.
• Ability to execute on new and innovative strategic concepts, ideas and tactics.
• Strong communication skills to manage a rapidly growing business.
• Minimum 3-year Sales or Customer Service Experience
• Data entry 10-key by touch
• Email, IM, Microsoft Suite preferred (Word, Excel)
• Proper Grammar Spelling Pronunciation Punctuation
• Detail oriented with ability to manage multiple priorities with high degree of accuracy.
• Professional
• Conscientious
• Tolerant
• Patient
• Organized
• Team Player

Responsibilities

• Providing exemplary customer service and support for Wholesale CPD accounts through email and call-center activities.
• Managing and maintaining front-end, custom client web sites, and back-end reporting and analytical tools to launch, monitor, and maintain high levels of customer web-to-print satisfaction.
• Functioning as day-to-day intermediary between Wholesale accounts, and CPD Service Delivery Teams (RPC, NAR, Outsource Services, and 3rd Party Partners).
• Partnering with CPD’s RPC to identify current outsourced and warehoused products for trends associated with the transition to in-house, digital production.
• Providing custom reporting and basic performance analytics for program accounts.

Benefits

• competitive salaries
• a benefits package, which includes a 401(k) and more
• plenty of opportunity to move and grow within our organization
• eligible to participate in an incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree