Specialist, CPD Client Services
About The Position
Responsible for providing exemplary customer service and support for Wholesale CPD accounts through email and call-center activities. Manages and maintains front-end, custom client web sites, and back-end reporting and analytical tools to launch, monitor, and maintain high levels of customer web-to-print satisfaction. Functions as day-to-day intermediary between Wholesale accounts, and CPD Service Delivery Teams (RPC, NAR, Outsource Services, and 3rd Party Partners). Partner with CPD’s RPC to identify current outsourced and warehoused products for trends associated with the transition to in-house, digital production. Provides custom reporting and basic performance analytics for program accounts.
Requirements
- Associate's degree or equivalent experience
- Business as area of study
- Minimum 2 years of experience
- Proficient in MS Office applications, industry standard web browsers and Intranet applications such as the Store Portal.
- Ability to execute on new and innovative strategic concepts, ideas and tactics.
- Strong communication skills to manage a rapidly growing business.
- Minimum 3-year Sales or Customer Service Experience
- Data entry
- 10-key by touch
- Email, IM, Microsoft Suite preferred (Word, Excel)
- Proper Grammar
- Spelling
- Pronunciation
- Punctuation
- Detail oriented with ability to manage multiple priorities with high degree of accuracy.
- Professional
- Conscientious
- Tolerant
- Patient
- Organized
- Team Player
Responsibilities
- Responsible for providing exemplary customer service and support for Wholesale CPD accounts through email and call-center activities.
- Manages and maintains front-end, custom client web sites, and back-end reporting and analytical tools to launch, monitor, and maintain high levels of customer web-to-print satisfaction.
- Functions as day-to-day intermediary between Wholesale accounts, and CPD Service Delivery Teams (RPC, NAR, Outsource Services, and 3rd Party Partners).
- Partner with CPD’s RPC to identify current outsourced and warehoused products for trends associated with the transition to in-house, digital production.
- Provides custom reporting and basic performance analytics for program accounts.
Benefits
- 401(k)
- Incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
