Specialist, Corporate Investigations

Pilot Company•Knoxville, TN

About The Position

The role is responsible for conducting workplace investigations involving employee relations, ethics, policy compliance, and other organizational concerns. This includes investigating allegations such as discrimination, harassment, retaliation, workplace violence, conflicts of interest, and other violations of company policies. The Specialist will interview relevant parties, review documentation and evidence, assess information objectively, and prepare comprehensive investigative reports. They will partner with Legal, Human Resources, and operational leaders, maintain confidential records, and assist with legal requests. The role also involves monitoring legal developments, providing guidance to leaders on policy interpretation and conduct, and modeling company values.

Requirements

High school diploma or equivalent required.
General knowledge of workplace investigations and employee relations principles.
Working knowledge of federal and state employment laws and regulations.
Understanding of discrimination, harassment, retaliation, and workplace conduct investigations.
Intermediate proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
Strong organizational skills with attention to detail
Ability to remain objective, calm, tactful and persuasive in controversial and/or confrontational situations
Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
Demonstrate integrity and ethical behavior including but not limited to confidentiality
Candidates must be legally authorized to work in the United States without employer sponsorship

Nice To Haves

Bachelor's degree in Human Resources, Business Administration, Criminal Justice, Legal Studies, Psychology, or a related field preferred.
Minimum one (1) year of experience conducting investigations, employee relations work, compliance reviews, human resources functions, legal support, loss prevention, or a related field preferred.
Experience conducting interviews and documenting investigative findings preferred.
Strong written communication skills with the ability to prepare professional reports and summaries.
Experience utilizing case management systems and investigation documentation tools preferred.

Responsibilities

Conduct prompt, thorough, and impartial investigations involving employee relations concerns, policy violations, ethics issues, and guest complaints.
Investigate allegations including, but not limited to, discrimination, harassment, retaliation, workplace violence, conflicts of interest, and other violations of company policies.
Interview complainants, subjects, witnesses, and other relevant parties to gather facts and evidence.
Review documentation, electronic records, surveillance, reports, and other relevant evidence as part of investigative activities.
Assess information objectively, identify findings, and determine appropriate conclusions based on available evidence.
Prepare clear, concise, and comprehensive investigative reports that summarize facts, findings, and recommendations.
Partner with Legal, Human Resources, and operational leaders regarding investigation outcomes and corrective actions.
Maintain accurate, detailed, and confidential investigative records in accordance with company policies and legal requirements.
Assist with responding to documentation requests related to employee relations matters, EEOC charges, DOL inquiries, litigation matters, and other legal requests.
Ensure investigations are conducted in compliance with federal, state, and local laws, as well as company policies and procedures.
Monitor legal and regulatory developments impacting workplace investigations and employee relations practices.
Provide guidance to leaders regarding policy interpretation and appropriate workplace conduct.
Model behaviors that support the company's values and commitment to integrity, respect, and accountability.
Perform other duties as assigned.