Coordinator, Corporate Investigations

Pilot Company•Knoxville, TN

9d•Onsite

About The Position

The Corporate Investigations Coordinator provides administrative and operational support for the Corporate Investigations Team (CIT). This Knoxville, TN Onsite position serves as a key point of coordination for investigation intake, case assignment and management, documentation administration, and communication with Legal, Human Resources, and other business partners. The ideal candidate is highly organized, detail-oriented, able to manage confidential information, and committed to delivering exceptional service to team members and stakeholders.

Requirements

High school diploma or equivalent required
Minimum one year of experience in an administrative, office support, legal support, human resources, or related environment preferred
Proficiency with Microsoft Office applications
Strong written and verbal communication skills
Excellent organizational, time management, and multitasking abilities
Ability to handle highly confidential and sensitive information with discretion
This position requires candidates to be legally authorized to work in the United States without employer sponsorship

Nice To Haves

Associate degree or bachelor’s degree preferred
Experience working with case management systems
Experience coordinating meetings, travel, and department events

Responsibilities

Provide administrative support to the CIT
Create, assign, and track cases for multiple departments
Monitor and manage multiple team email inboxes
Create and maintain cases within the Navex case management system
Respond to inquiries and provide timely, professional communication
Conduct initial case triage, gathering relevant information through phone calls, emails, and documentation review
Coordinate with specialists and business partners to support timely resolution of team members and guest concerns
Maintain internal team alignment records and communicate updates to external vendors as needed
Assist with planning and coordinating new hire orientation, annual team meetings, and other departmental events
Compile and organize documentation requests related to employee relations matters, EEOC inquiries, Department of Labor requests, litigation holds, and other investigation-related matters
Arrange travel, conference, and meeting logistics for team members
Support a culture of integrity, professionalism, and outstanding service
Perform other duties as assigned