Specialist - Contact Center

Bank of Hope•Gardena, CA

11h•$21 - $23

About The Position

The Specialist – Contact Center provides over-the-phone service for inquiries and requests, including research, in a fast-paced, dynamic environment. The role calls for multitasking, problem solving, and strong communication, and offers opportunities to learn and grow within the financial industry.

Requirements

High school diploma.
1–3 years of required prior experience.
Intermediate computer skills and experience with MS Office.
Excellent written and oral communication, active listening, empathy, and the ability to communicate effectively and project a professional image.
Teamwork skills, including openness to feedback, willingness to ask for help, collaboration, and helping teammates.
Critical-thinking skills, including the ability to multitask, think creatively, and use analysis and logic to find solutions.
Ability to adapt to change and thrive in high-leverage scenarios.

Nice To Haves

English and Korean language skills.
Mobile device experience.
Previous customer service, call center, and/or banking experience.

Responsibilities

Provide quality customer service while answering calls from customers, internal associates, and third parties.
Maintain knowledge of deposit products and services and provide solutions based on client needs.
Assist with online and mobile banking services and issues.
Identify irregular transactions and report suspicious or unusual activities to the appropriate areas.
Understand regulatory compliance, including BSA, fraud and loss prevention, and adhere to Bank of Hope policies and procedures.
Adhere to schedules and quantitative and qualitative goals.
Perform other job-related duties as assigned.